VeritasVita
New Member
PAYMENT CREDIT FOR SERVICES NOT RENDERED.
My question is…"What are my rights, Where do I stand in this matter and what do I do now?
Wednesday, September 16, 2009
- Visited Eyecrafters (manager) and had an eye exam, and then ordered new frames with new bifocal lenses.
- Signed an invoice that had 'I understand that all sales are final' on the last line and paid the full amount $441.62 by credit card.
- Delivery date given as 7 – 14 days.
(- My wife asked for an eye exam only and was told No, that she had to have frames and lenses as well!
She said she did not want either, only the exam. The manager said that it was Insurance Company policy that she could not have the exam only – after calling the Insurance Company I was told that this was absolutely untrue!)
Wednesday, September 23, 2009
- The manager called and said that the factory could not produce the bifocal lenses I ordered. They could only manufacture a smaller size reading section on the lens.
- I said that this was not as ordered and agreed to at the time of purchase, I had these smaller ones before and they were not usable for me.
- I cancelled the order and was told I could not cancel as they had a no refund policy?... and I had to choose a different style of frame of around the same value that I had ordered. I said that I had a No Service/Supply - No Pay policy and my order was thus cancelled.
Thursday, September 24, 2009
I went into the practice and discussed this with the manager, who was only interested in and adamant about not refunding my money. I spent nearly an hour looking at every set of frames in the store – without finding a single pair that was suitable for my eye/vision needs.
By this time the manager was dealing with another customer and after waiting for him for some time, I left.
(While dealing with the other customer I heard him telling the customer that he could have an eye exam only. When confronting him with this, later, he insisted that this was because the customer was 'not on insurance and not therefore not regulated by insurance company policy' – I told him this was dubious practice and nothing to do with Insurance Company policy, which he would not accept).
Friday, September 25, 2009
- I called the Eyecrafter office. The manager was not at this office on this day so I spoke to an assistant, explaining what had happened and telling her I wanted to confirm the cancellation given the previous day and to ensure that the payment for services not rendered were reversed on my card.
- She said she would have to call the manager. She called me back and said the manager said no returns. I asked for the owners name and contact number. She gave me the name but would not give me the number and said the manager would call me.
- He called again to say I had to choose something else. I said I had looked at everything he had and there was nothing as I had ordered or any close alternative that was suitable to my eye/vision needs.
- I asked for the Owners contact number which he refused to give me. I asked him to ask the owner to call me. He said the owner would not talk to me – he would call him but they would not refund my money under any circumstance.
- The manager called back and said that the owner would get the factory to 'custom' make my order????
- I replied saying how is it that they can now make the order after you went into great detail telling me that this could not be done on the polycarbonate lenses and as specified and ordered?
- He said he didn't know.
- I said this quick-change was too suspicious, on top of the mistruths already told and that in any case I had already cancelled the order on the previous day and that stood firm.
- I said you cannot take my money for what you could not supply so I had cancelled.
- All he could keep saying was that I was not allowed to get a refund and he hung up.
I immediately wrote and sent a letter, addressed to him and in a separate envelope, a copy addressed to the owner, confirming my cancellation and requesting a credit to my card for the full amount of %441.62 less the eye exam cost of $42.00 and sent them by Certified Mail from the Post Office.
To date I have heard nothing and not received a credit.
My questions are…"What are my rights, Where do I stand in this matter and what do I do now?
My question is…"What are my rights, Where do I stand in this matter and what do I do now?
Wednesday, September 16, 2009
- Visited Eyecrafters (manager) and had an eye exam, and then ordered new frames with new bifocal lenses.
- Signed an invoice that had 'I understand that all sales are final' on the last line and paid the full amount $441.62 by credit card.
- Delivery date given as 7 – 14 days.
(- My wife asked for an eye exam only and was told No, that she had to have frames and lenses as well!
She said she did not want either, only the exam. The manager said that it was Insurance Company policy that she could not have the exam only – after calling the Insurance Company I was told that this was absolutely untrue!)
Wednesday, September 23, 2009
- The manager called and said that the factory could not produce the bifocal lenses I ordered. They could only manufacture a smaller size reading section on the lens.
- I said that this was not as ordered and agreed to at the time of purchase, I had these smaller ones before and they were not usable for me.
- I cancelled the order and was told I could not cancel as they had a no refund policy?... and I had to choose a different style of frame of around the same value that I had ordered. I said that I had a No Service/Supply - No Pay policy and my order was thus cancelled.
Thursday, September 24, 2009
I went into the practice and discussed this with the manager, who was only interested in and adamant about not refunding my money. I spent nearly an hour looking at every set of frames in the store – without finding a single pair that was suitable for my eye/vision needs.
By this time the manager was dealing with another customer and after waiting for him for some time, I left.
(While dealing with the other customer I heard him telling the customer that he could have an eye exam only. When confronting him with this, later, he insisted that this was because the customer was 'not on insurance and not therefore not regulated by insurance company policy' – I told him this was dubious practice and nothing to do with Insurance Company policy, which he would not accept).
Friday, September 25, 2009
- I called the Eyecrafter office. The manager was not at this office on this day so I spoke to an assistant, explaining what had happened and telling her I wanted to confirm the cancellation given the previous day and to ensure that the payment for services not rendered were reversed on my card.
- She said she would have to call the manager. She called me back and said the manager said no returns. I asked for the owners name and contact number. She gave me the name but would not give me the number and said the manager would call me.
- He called again to say I had to choose something else. I said I had looked at everything he had and there was nothing as I had ordered or any close alternative that was suitable to my eye/vision needs.
- I asked for the Owners contact number which he refused to give me. I asked him to ask the owner to call me. He said the owner would not talk to me – he would call him but they would not refund my money under any circumstance.
- The manager called back and said that the owner would get the factory to 'custom' make my order????
- I replied saying how is it that they can now make the order after you went into great detail telling me that this could not be done on the polycarbonate lenses and as specified and ordered?
- He said he didn't know.
- I said this quick-change was too suspicious, on top of the mistruths already told and that in any case I had already cancelled the order on the previous day and that stood firm.
- I said you cannot take my money for what you could not supply so I had cancelled.
- All he could keep saying was that I was not allowed to get a refund and he hung up.
I immediately wrote and sent a letter, addressed to him and in a separate envelope, a copy addressed to the owner, confirming my cancellation and requesting a credit to my card for the full amount of %441.62 less the eye exam cost of $42.00 and sent them by Certified Mail from the Post Office.
To date I have heard nothing and not received a credit.
My questions are…"What are my rights, Where do I stand in this matter and what do I do now?
