Prajwal G S
New Member
- Jurisdiction
- Florida
I placed an online order from a supermarket for an amount of 72.95 dollars on January 6th, 2020. The delivery kept getting delayed despite repeated follow-ups because of COVID. On March 3rd, 2020, the merchant suggested that I could cancel my order and get a refund. I asked them to go ahead with the cancellation
On April 1st, 2020, I received an email from them stating that the order has been cancelled and the refund has been processed. Since I did not receive any refund, I contacted them immediately on Facebook messenger on April 1st and on April 9th informing about the same.
There was no response from the merchant, I repeatedly followed up after that over text messages and over Facebook messenger (to which they responded) and sent them my Wells Fargo Transaction history showing that I have not received a refund. They kept ignoring my messages until I said that I might have to take the legal route if I don't receive a response. They then responded saying that they've processed the refund on their end and told me to raise a dispute with Wells Fargo. They could not provide me with any ID for the refund transaction. I raised a dispute with VISA and Wells Fargo and was told that if there is no refund transaction appearing on my transaction history then I would have to take it up with the merchant. Wells Fargo Claims Resolution confirmed that the original payment transaction was processed without any error.
Despite saying that they'll process the refund in a so-and-so time frame on multiple occasions, the merchant never actually did so. As of now, they have completely stopped responding to me regarding this issue.
I contacted a couple of attorneys with no response. I have a feeling that attorneys might not be interested in taking a consumer case as small as this.
Also, I was wondering what would happen if an attorney costs higher than the refund amount I'm trying to claim from the merchant (72 USD) ?
Wouldn't it be counterproductive to hire legal services in that case?
If so, wouldn't that give retail sellers a free pass to cheat customers on small amounts of money? Like as long as it's below so-and-so amount it's alright if they don't deliver the goods the consumer paid for.
This particular retailer has the audacity to just completely cut off communication so that I'll just let it go. I'm sure there must be some way to approach these kinds of situations in the system that I'm not aware of. I'm clueless as to what that would be.
Could anyone please point me in the right direction? Thank you. (The retailer is based in Austin Texas)
(Sorry for the long post)
On April 1st, 2020, I received an email from them stating that the order has been cancelled and the refund has been processed. Since I did not receive any refund, I contacted them immediately on Facebook messenger on April 1st and on April 9th informing about the same.
There was no response from the merchant, I repeatedly followed up after that over text messages and over Facebook messenger (to which they responded) and sent them my Wells Fargo Transaction history showing that I have not received a refund. They kept ignoring my messages until I said that I might have to take the legal route if I don't receive a response. They then responded saying that they've processed the refund on their end and told me to raise a dispute with Wells Fargo. They could not provide me with any ID for the refund transaction. I raised a dispute with VISA and Wells Fargo and was told that if there is no refund transaction appearing on my transaction history then I would have to take it up with the merchant. Wells Fargo Claims Resolution confirmed that the original payment transaction was processed without any error.
Despite saying that they'll process the refund in a so-and-so time frame on multiple occasions, the merchant never actually did so. As of now, they have completely stopped responding to me regarding this issue.
I contacted a couple of attorneys with no response. I have a feeling that attorneys might not be interested in taking a consumer case as small as this.
Also, I was wondering what would happen if an attorney costs higher than the refund amount I'm trying to claim from the merchant (72 USD) ?
Wouldn't it be counterproductive to hire legal services in that case?
If so, wouldn't that give retail sellers a free pass to cheat customers on small amounts of money? Like as long as it's below so-and-so amount it's alright if they don't deliver the goods the consumer paid for.
This particular retailer has the audacity to just completely cut off communication so that I'll just let it go. I'm sure there must be some way to approach these kinds of situations in the system that I'm not aware of. I'm clueless as to what that would be.
Could anyone please point me in the right direction? Thank you. (The retailer is based in Austin Texas)
(Sorry for the long post)