I have a long story but a very important one.
I went into the (clothing) store with the intension to return a shirt whose color didn't work out with my complexion. In turn I wanted to try another color to replace the item or buy two of the same colors I have purchased previously.
Now to not get confused at the time I owned a baby blue shirt and a navy shirt. The one I wanted to return was the Baby blue and I kept the navy shirt, in fact the navy shirt stayed at my house this entire time.
I entered the dressing room quickly after knowing and finding the items from searching through the website earlier that morning. After trying the items I was in deep thought about wether or not I wanted to invest into a pair of bottoms. As I approached the counter with now my baby blue shirt that I at that moment was considering exchanging it for another navy shirt- I told the associate to first return the shirt while I wondered what would be more beneficial for me. To either purchase the pant with the current sale and combined discount or to use up rewards I received that week. I then told the associate I no longer was interested in either the shirt or bottoms for now and to just return my item. I unfortunately didn't pay attention to the transaction as much as I should've. When I got home I realized the associated returned the navy shirt as part of my original receipt. Again I didn't not to return the shirt I love the color and wanted to keep it. So I was returned an item I didn't buy and with that given receipt I was given back a refund of the shirt I kept.
So basically to break it even more: I have a shirt that was refund back to me mistakenly and has a different product code to the item I have kept.
I do not want this item to be considered anything negative over a misunderstanding between the associate in I.
Again all I wanted was my refund for the baby blue shirt. I kept the navy at home. But I was refunded a store item that I didn't purchase (the 2nd navy shirt I was considering) and the item I didn't want (the baby blue).
I don't know who I need to contact to have this issue resolved immediately. I refuse to be put in a horrible position for a misunderstanding. I have kept both receipts with me and I stared reading up on frauds and now I'm extremely worried.
I went into the (clothing) store with the intension to return a shirt whose color didn't work out with my complexion. In turn I wanted to try another color to replace the item or buy two of the same colors I have purchased previously.
Now to not get confused at the time I owned a baby blue shirt and a navy shirt. The one I wanted to return was the Baby blue and I kept the navy shirt, in fact the navy shirt stayed at my house this entire time.
I entered the dressing room quickly after knowing and finding the items from searching through the website earlier that morning. After trying the items I was in deep thought about wether or not I wanted to invest into a pair of bottoms. As I approached the counter with now my baby blue shirt that I at that moment was considering exchanging it for another navy shirt- I told the associate to first return the shirt while I wondered what would be more beneficial for me. To either purchase the pant with the current sale and combined discount or to use up rewards I received that week. I then told the associate I no longer was interested in either the shirt or bottoms for now and to just return my item. I unfortunately didn't pay attention to the transaction as much as I should've. When I got home I realized the associated returned the navy shirt as part of my original receipt. Again I didn't not to return the shirt I love the color and wanted to keep it. So I was returned an item I didn't buy and with that given receipt I was given back a refund of the shirt I kept.
So basically to break it even more: I have a shirt that was refund back to me mistakenly and has a different product code to the item I have kept.
I do not want this item to be considered anything negative over a misunderstanding between the associate in I.
Again all I wanted was my refund for the baby blue shirt. I kept the navy at home. But I was refunded a store item that I didn't purchase (the 2nd navy shirt I was considering) and the item I didn't want (the baby blue).
I don't know who I need to contact to have this issue resolved immediately. I refuse to be put in a horrible position for a misunderstanding. I have kept both receipts with me and I stared reading up on frauds and now I'm extremely worried.
Last edited by a moderator:
