Thank you for answer.
The only way left now is the law way .
They refuse to find a friendly resolution.
At least i would like to see how a legal letter should look like to send them pretending is from a US lawyer.
I do not know how in USA is , but here in my country , in this case , i would call police and accuse them of fraud.
Scammers, Fraudsters, tricksters, and thieves often operate without interference if their marks are in countries outside of the country where the scammer takes shelter.
I see you are in Europe, perhaps Romania.
You won't intimidate a scammer with a LEGITIMATE letter from a REAL ATTORNEY.
A fake letter sent to a scammer will easily be determined to be fake.
The scammer will cackle with delight, and rub his furry paws together in glee!!!
You agreed to settle disputes via arbitration.
Even IF you were in Nevada, USA, a lawsuit wouldn't be available to you.
Try reading the terms you agreed to when you became a victim by consent:
These User Terms and Conditions are effective as of September 29, 2019. See Section 1.2.4 for further information on how changes may be made.
Introduction
1.1. MassPay Operations
1.1.1. MassPay provides payment services and related functionality and technology using a global payout platform and network of financial partners to deliver a range of payout solutions to MassPay's business customers (each a "Payor") (the "Services") who desire to make payments to their designated payees, like you (a "Payee").
1.1.2. MassPay operates and provides the Services in coordination with Payors, licensed money transmitters, state or federally chartered financial institutions, and other relevant entities.
1.1.3 MassPay has created a technology portal which may be accessed through a website, application programming interface/API, embedded in or integrated with your Payor's own platform or system, or other method, and may be branded with your Payor's brand or co-branded with the MassPay brand (the "Digital Account"). The Digital Account is the interface that may facilitate certain payments which you will receive from the Payor (the "Payouts" and each, a "Payout"). Payout capabilities may be available in multiple currencies and can be implemented using different methods. You may be able to receive a Payouts from and as directed by your Payor through one of several methods, each as determined by your Payor, such as (but not limited to) a transfer to your bank account, load to a prepaid card issued to you by a third-party issuer ("Payout Card"), load to your existing debit card, issuance of e-money account (where available), check, cash pickup at physical money transfer locations, and other payment methods (each "Payout Method" and collectively "Payout Methods"), all as supported and made available from time to time. Some Payout Methods may require access to the Digital Account. The Payouts may comprise money remittance and/or the issuance and distribution or sale of electronic money or stored value. The Payouts are delivered through the Affiliates, and a network of banks and financial service providers ("Network Partners"). The Payouts are subject to additional terms and conditions as set forth in the Payout Schedule alongside all regulatory bodies and operational partners.
1.1.4 Among the Payout Methods, based on jurisdiction MassPay may currently or at a later date require that Payees utilize a specific option(s) to be set forth. These Payout Methods may include (i) provision of e-money as referred to under Section 8 of the Payout Schedule, or (ii) using the Payment Processing Services (as defined below) on the Payor's marketplace platform. If you are using these Payout Methods to receive Payouts from your Payor, the relevant provisions under Section 8 of the Payout Schedule will directly apply to you.
1.1.5 MassPay may, at any time and in its sole discretion, delegate the performance of any of the Services, obligations and/or requirements hereunder to any of its Affiliates, agents, suppliers and contractors and MassPay may disclose to any such persons any information required by them to perform the duties so delegated to them pursuant to the Privacy Policy (see the "Privacy" section of the website).
1.2. Additional Context on these Terms and Conditions
1.2.1. The terms "you", "your" and "Payee" refer to users making use of the Digital Account to obtain Payouts. The terms "MassPay," "we," "us," "our," and similar terms, refer to MassPay as described herein. Other capitalized terms not otherwise defined within the body of the Terms and Conditions shall have the meanings set forth in the Definitions Schedule.
1.2.2. Your Payor has engaged MassPay to provide the Services to it, for its subsequent provision of certain Payouts to you. By providing your details on the Digital Account, registering on, having access to, or accessing the Digital Account, you acknowledge all of the terms and conditions contained in these Terms and Conditions and the associated Schedules:
(i) Payout Schedule
(ii) Definitions Schedule
(iii) Affiliates and Governing Law Schedule
(iv) and the underlying MassPay Policies, which include:
a) Privacy Policy (see the "Privacy" section of the website)
b) Electronic Signature and Communications Delivery Policy (see the "Legal" section of the website); and
c) if you are issued a Payout Card, terms found in the associated Cardholder Agreement.
1.2.3. The Terms and Conditions govern your receipt of Payouts through the Payout Methods. As your Payor determines which Payout Methods will be made available to you, not all terms and conditions will apply. Only those terms and conditions relating to the certain Payout Methods determined by your Payor to be made available to you may apply. Nonetheless, these are important documents which you should read and consider carefully. Please print or save a copy of these Terms and Conditions for your records.
1.2.4. We reserve the right to change the Terms and Conditions at any time by posting a revised version in the Digital Account. The revised version will be effective at the time we post it to the Digital Account. You are responsible for regularly reviewing the Terms and Conditions. Your continued ability to access the Digital Account, and/or otherwise using the Payout Methods or receiving the Payouts after the date of any changes constitutes your acceptance of any new or changed Terms and Conditions. If you do not wish to accept the new or changed Terms and Conditions, you must cease accessing the Digital Account and discontinue receiving the Payouts.
1.2.5. If there is any conflict between the Schedules and any other parts of the Terms and Conditions, the other parts of the Terms and Conditions will prevail with the exception of Section 8 of the Payout Schedule, which shall take precedence over all other parts of the Schedules and the Terms and Conditions in relation to Payees in the EEA who are (i) have an e-money account and (ii) using the Payment Processing Services on the Payor's marketplace platform .
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MassPay - User Terms and Conditions
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