This is not legal Advice!
I was not having a dig at anyone?
The forum is to share ideas and maybe point people in the correct direction. We are not here to undermine Lawyers and give out all the secrets of the trade.
As for the quote:
"Picking up a call, and giving information is part of customer service"
I have been in business a long time and give out as little as possible and give customer service to my customers as "customers" I mean people that give me money.
I hope you found the information you required, to point you in the right direction.
Take care, no offence was meant.
Mark