Hi,
I recently found out that my online e-commerce site was not loading for about a week. When inquiring with my host provider about the issue. This is what their support staff replied by email:
"It appears that your site has been down for about a week or so... Some how when we transferred the data from the old servers to the new ones, your site was skipped. Unfortunately, our old servers are gone and the data has be lost for your account. Our backups are only saved for two days and are over written by new backups. Once the new backups were made, your data that was backed up was lost. We have made a new account for you in hope that you have a backup of your site. If you have a backup on your computer, you can upload it to your new account and all should be well.
In light of this mishap, I am putting in a request to have your money refunded for you current hosting account. This should take a few days. I'll let you know when the refund has been completed and how much they approved. Once again, I am very sorry for this inconvenience. If there is anything we can do to help, please let us know."
I have hosted this site with them for 3+ years. My company is registered in Canada and the web host is located in the U.S. I unfortunately have no access to a backup copy of this site since the whole backend is also lost and I did backups using it. Some notes about this site:
- I initially hired a free lance web developer to create the site using php (paid in the 2-3 thousand dollar range). Developer designed and coded the site from graphics to database with also some SEO. I cannot reach the orginal developer to inquire about a backup.
- The site was used to sell a product with an extensive database.
- A Backend was developed and contained hundreds of customers information that used my service at some point.
- The cost of hosting is around $80-100 a year
I cannot locate my copy of the agreement with the web host and I wanted to find out what course of action I can take or look into without confronting the owner yet. I do not have money to redevelop the site and I have been losing traffic and clients due to this down time. The Web hoster's owner has since replied and offered to code the backend and database, but I would have to rehire someone to design and create the graphical aspect. Is his company hold any sort of liability?
Any help would be appreciated since I am a small business owner not fully acquainted with certain laws and struggling to stay in business. I have not replied to the offer to recode a backend and database for me since I wanted to get a professional opinion. Thanks in advance and I will check this throughout the day.
I recently found out that my online e-commerce site was not loading for about a week. When inquiring with my host provider about the issue. This is what their support staff replied by email:
"It appears that your site has been down for about a week or so... Some how when we transferred the data from the old servers to the new ones, your site was skipped. Unfortunately, our old servers are gone and the data has be lost for your account. Our backups are only saved for two days and are over written by new backups. Once the new backups were made, your data that was backed up was lost. We have made a new account for you in hope that you have a backup of your site. If you have a backup on your computer, you can upload it to your new account and all should be well.
In light of this mishap, I am putting in a request to have your money refunded for you current hosting account. This should take a few days. I'll let you know when the refund has been completed and how much they approved. Once again, I am very sorry for this inconvenience. If there is anything we can do to help, please let us know."
I have hosted this site with them for 3+ years. My company is registered in Canada and the web host is located in the U.S. I unfortunately have no access to a backup copy of this site since the whole backend is also lost and I did backups using it. Some notes about this site:
- I initially hired a free lance web developer to create the site using php (paid in the 2-3 thousand dollar range). Developer designed and coded the site from graphics to database with also some SEO. I cannot reach the orginal developer to inquire about a backup.
- The site was used to sell a product with an extensive database.
- A Backend was developed and contained hundreds of customers information that used my service at some point.
- The cost of hosting is around $80-100 a year
I cannot locate my copy of the agreement with the web host and I wanted to find out what course of action I can take or look into without confronting the owner yet. I do not have money to redevelop the site and I have been losing traffic and clients due to this down time. The Web hoster's owner has since replied and offered to code the backend and database, but I would have to rehire someone to design and create the graphical aspect. Is his company hold any sort of liability?
Any help would be appreciated since I am a small business owner not fully acquainted with certain laws and struggling to stay in business. I have not replied to the offer to recode a backend and database for me since I wanted to get a professional opinion. Thanks in advance and I will check this throughout the day.
