Consumer Law, Warranties Is name/social security number conflict grounds for terminating cell phone contract?

[Eunomia_Themis]

I'd been with Alltel for approx. 4 years when Verizon bought them out. About 6 mos. back I had questions about my service so I called customer service. I verified all my information correctly except for my social security number. I was told that the social I gave did not match the rest of the information on file. Because of this, I have been locked out of my online account. As well, I cannot make any changes to the account over the phone. I had wanted to add another line as well as upgrade my existing phones & service features, but am not allowed to do so as my social security number does not match what they have on file. Since I know that this is not an error on my part, I was wondering if this could be grounds for terminating my service/contract with Verizon at no cost to myself? Thank you in advance.

 

[army judge]

I'd been with Alltel for approx. 4 years when Verizon bought them out. About 6 mos. back I had questions about my service so I called customer service. I verified all my information correctly except for my social security number. I was told that the social I gave did not match the rest of the information on file. Because of this, I have been locked out of my online account. As well, I cannot make any changes to the account over the phone. I had wanted to add another line as well as upgrade my existing phones & service features, but am not allowed to do so as my social security number does not match what they have on file. Since I know that this is not an error on my part, I was wondering if this could be grounds for terminating my service/contract with Verizon at no cost to myself? Thank you in advance.

Why would there be a termination fee on an account you've had for four years?

 

[Eunomia_Themis]

I renewed my contract by upgrading plan features in March of 2009. Then, all of my information was correct. Now, it is not.

 

[army judge]

I renewed my contract by upgrading plan features in March of 2009. Then, all of my information was correct. Now, it is not.

Most providers will allow you to terminate for a small fee.

The fee gets smaller, as the 24 month period wears down.

You've got about six months left on your plan, from what I can determine.

Just ask them to terminate early.

But, don't do it before you obtain another provider, unless you no linger want service.