michael w salcedo
New Member
- Jurisdiction
- California
I purchased a 2015 kia sol back in November 2018. The extended warranty I initially purchased with the vehicle is good for 3 years, or 100k miles. My car is currently around 86k miles. I ended up having car trouble around February last year due to engine failure. I took the vehicle in to see if the extended warranty can cover the cost to fix my vehicle. Upon doing so I received a call from Kia a few days later stating that they could not cover because there is no active warranty. I called the company that provides the warranty and was told that the warranty is not active and they attempted to contact the dealer multiple times with no reply. I have contacted the dealer multiple times throughout the year with limited success due to the current circumstances.I had personally show up so they can fix the issue and was told by the supposed GM that he would get this sorted out. Countless times I have gotten no response when I call and the run around saying ill be called back until ultimately I was offered another extended warranty. I don't understand why I would need to sign for another warranty having already paid for one. I requested to have them send the form to view via email and have not received a response. I do not know what to do and need as much advice as I can acquire. Thank you in advance!
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