Henris - Theft

[PG124]

I recently purchased a dress from a business as an international customer.

They sent me a dress in the wrong size after I specifically told them I am not that size.

They have taken the money from my account and also did not inform me of additional customs charges.

At the moment I have been talking to them for weeks and they have still not resolved the issue even though they accepted liability for their mistake.

What can I do? Can anyone recommend a good lawyer - I can speak to and if necessary take this matter further, as I am a UK citizen.

 

[army judge]

I recently purchased a dress from a business as an international customer.

They sent me a dress in the wrong size after I specifically told them I am not that size.

They have taken the money from my account and also did not inform me of additional customs charges.

At the moment I have been talking to them for weeks and they have still not resolved the issue even though they accepted liability for their mistake.

What can I do? Can anyone recommend a good lawyer - I can speak to and if necessary take this matter further, as I am a UK citizen.

It'll cost you far more than the dress to pursue this.

Count it as a lesson learned.

 

[mightymoose]

Agree, lesson learned. Sell the dress or give it away, but it is a loss.
Try again with a local store, or at least one in the US.

 

[Proserpina]

OP appears to be in the UK.

A US-based store is probably not feasible.

 

[Betty3]

Agree, UK IP address...........