Got Billed for equipment I sent back to Direct TV 7 years ago

[John Whitfield]

Jurisdiction

Colorado

I got billed $135.00 for old equipment I set back through UPS 7 years ago.
I went to UPS and they have no data from that far back.
What am I going to do I can't afford this.
I have been a customer for 10 years.

I never noticed that Direct TV still had my old receiver on my online account.

My online account just showed my upgrade picture receiver. It wasn't until

recently when I clicked on manage equipment it showed the old receiver.

See, they upgraded my equipment 7 years ago. Direct TV sent me a new
receiver in the mail, and told me to put the old receiver in the box
that the new one came in, then take it to UPS. So I went down to the
UPS store and UPS put labels on it and shipped it to Direct TV.

Can they actually wait that long? If their was a problem UPS would have a tracking number.

 

[Tax Counsel]

Can they actually wait that long?

I'd want to read the contract to be certain, but the answer is very likely no. If the breach occurred seven years ago then it is too late now for the company to sue you over this or force arbitration over it.

 

[Zigner]

I'd want to read the contract to be certain, but the answer is very likely no. If the breach occurred seven years ago then it is too late now for the company to sue you over this or force arbitration over it.

Agreed, however, the company can refuse to provide service based on the outstanding (in their opinion) bill.

This is one of those things that the OP is going to need to work his way up the chain at Direct TV to get it resolved.

 

[PayrollHRGuy]

I had DirectTV do the same thing many years ago. I called and said, "Nope, I sent it back." They said, "Sorry for the mix up I'll remove that charge." I thought about it several months later when my neighbor was having DTV installed. I called them to inquire about new service and they looked up my old account and there was nothing on there about any missing equipment.

The moral of this story is to call them.

 

[adjusterjack]

Agree, call them.

Might be as simple a solution as PayrollHRGuy's experience.

If not, then work your way up the food chain until somebody agrees to fix it.

Then ask that somebody for confirmation by email.