Please help us with the proper management of the situation described below.
Our office uses PayPal for patients credit card processing. We process payments as services are rendered. About a couple of weeks ago, our doctors rendered services for a patient (an attorney) on Medicaid assistance who requested an elective cosmetic procedure done. He signed all the payment authorization documents and authorization for treatment. He paid for the treatment with American Express Business Card. He signed the PayPal slip after the treatment was completed.
Yesterday we received an email from the PayPal requesting a 24 hr dispute response and stating that the patient claimed that the credit card transaction was a processing error and that he never authorized the charge.
We have all the documents with the physical signatures including the photo ID and paper work upon completion of treatment with itemized services rendered.
Is this an abuse of authority and Esq position?
Are there any counter measures that we can implement against this individual and how do we protect ourselves from similar fraudulent chargebacks?
Thank you
Our office uses PayPal for patients credit card processing. We process payments as services are rendered. About a couple of weeks ago, our doctors rendered services for a patient (an attorney) on Medicaid assistance who requested an elective cosmetic procedure done. He signed all the payment authorization documents and authorization for treatment. He paid for the treatment with American Express Business Card. He signed the PayPal slip after the treatment was completed.
Yesterday we received an email from the PayPal requesting a 24 hr dispute response and stating that the patient claimed that the credit card transaction was a processing error and that he never authorized the charge.
We have all the documents with the physical signatures including the photo ID and paper work upon completion of treatment with itemized services rendered.
Is this an abuse of authority and Esq position?
Are there any counter measures that we can implement against this individual and how do we protect ourselves from similar fraudulent chargebacks?
Thank you
