- Jurisdiction
- California
I contracted with e signature guarantee via signing documents and paying a fee of almost $150 to obtain a medallion signature guarantee stamp to 147 direct registered shares AND 147 paper shares that I held of the same company. E signature would then forward by courier the medallion guarantee to Equiserve so that the shares could be transferred to my name.
I asked E signature how I should proceed with the 147 paper shares. I specifically inquired if I should mail the certificates to e signature's office, scan the front and back of the paper shares and forward them via email to e sig or to Equiserve, or do nothing. THE email response was 'scan them and send them to us, e sig.' I did so.
E sig wrote to me that the shares had been sent by courier to Equiserve and that the transaction was completed. An agent OF EQUISERVE told me upon arrival of the documents a few days later that yes, the signature guarantee for 147 direct reg shares had been received and approved, but that 'THE paper shares were not in the packet, so we cannot approve the name change on the account. YOU will have to do that part again.'
As E signature HAD told me IN WRITING that all I had to do was scan the front and back sides of EACH paper certifcate and email it to esignature AND I complied with the PROCEDURE, I notified E sig by email that it should fulfill its contract by stamping the paper 147 shares after I send them via us mail. I included a copy of the email correspondence in which I had asked the question about the paper shares and E sig had replied to 'scan them.'
E sig said, 1. Equiserve is wrong. We have worked with that company for years and never had this problem; and 2. YOU should have known what to do--let the buyer beware. We are not responsible for your mistake.
E sig refuses to affix a medallion stamp to the paper shares unless I pay another $150. I claim that E sig broke its contract by not stamping all 294 shares and by giving me erroneous advice.
DO I have a claim? Should I notify the SEC or another agency?
Thanks
I asked E signature how I should proceed with the 147 paper shares. I specifically inquired if I should mail the certificates to e signature's office, scan the front and back of the paper shares and forward them via email to e sig or to Equiserve, or do nothing. THE email response was 'scan them and send them to us, e sig.' I did so.
E sig wrote to me that the shares had been sent by courier to Equiserve and that the transaction was completed. An agent OF EQUISERVE told me upon arrival of the documents a few days later that yes, the signature guarantee for 147 direct reg shares had been received and approved, but that 'THE paper shares were not in the packet, so we cannot approve the name change on the account. YOU will have to do that part again.'
As E signature HAD told me IN WRITING that all I had to do was scan the front and back sides of EACH paper certifcate and email it to esignature AND I complied with the PROCEDURE, I notified E sig by email that it should fulfill its contract by stamping the paper 147 shares after I send them via us mail. I included a copy of the email correspondence in which I had asked the question about the paper shares and E sig had replied to 'scan them.'
E sig said, 1. Equiserve is wrong. We have worked with that company for years and never had this problem; and 2. YOU should have known what to do--let the buyer beware. We are not responsible for your mistake.
E sig refuses to affix a medallion stamp to the paper shares unless I pay another $150. I claim that E sig broke its contract by not stamping all 294 shares and by giving me erroneous advice.
DO I have a claim? Should I notify the SEC or another agency?
Thanks