Hello,
In June I sold a Canon DSLR on Ebay for $800. The buyers were French citizens travelling through the US and requested overnight shipping to their current location. I agreed, and charged $130 for shipping after estimating the costs by UPS. They agreed and paid the $930 total through Paypal. I informed them I would need to wait until I recieved the funds in my bank account before shipping because of the high shipping costs and withdrew the funds from my Paypal account as soon as I recieved payment. After hearing that, they asked about the US Postal Service. I found out I could afford the shipping costs before I recieved their payment, and shipped it. I have proof of delivery with signature confirmation. The buyer left positive feedback on my account.
A few days later, they filed an Unauthorized Payment Dispute through Paypal. I sent Paypal the proof of delivery with Ebay messages and emails showing the transaction was clearly authorized and completed. Paypal wrongfully reversed the payment, putting me out of $900 and my camera.
I filed a complaint with the Internet Crime Complaint Center and filed a non-paying bidder dispute on Ebay. Ebay refunded me the $50 final value fee and placed an Unpaid Item Strike on the buyer.
Paypal is now calling me to collect funds from their error. I informed them the Unauthorized Payment Dispute they filed was fraudulent and they should investigate it.
My question is, what are my rights in this situation? Will I be forced to pay for Paypal's error and the buyer's fraudulent actions, or is there a legal way to tell Paypal that they're responsible for their own actions?
Thank you for your help.
In June I sold a Canon DSLR on Ebay for $800. The buyers were French citizens travelling through the US and requested overnight shipping to their current location. I agreed, and charged $130 for shipping after estimating the costs by UPS. They agreed and paid the $930 total through Paypal. I informed them I would need to wait until I recieved the funds in my bank account before shipping because of the high shipping costs and withdrew the funds from my Paypal account as soon as I recieved payment. After hearing that, they asked about the US Postal Service. I found out I could afford the shipping costs before I recieved their payment, and shipped it. I have proof of delivery with signature confirmation. The buyer left positive feedback on my account.
A few days later, they filed an Unauthorized Payment Dispute through Paypal. I sent Paypal the proof of delivery with Ebay messages and emails showing the transaction was clearly authorized and completed. Paypal wrongfully reversed the payment, putting me out of $900 and my camera.
I filed a complaint with the Internet Crime Complaint Center and filed a non-paying bidder dispute on Ebay. Ebay refunded me the $50 final value fee and placed an Unpaid Item Strike on the buyer.
Paypal is now calling me to collect funds from their error. I informed them the Unauthorized Payment Dispute they filed was fraudulent and they should investigate it.
My question is, what are my rights in this situation? Will I be forced to pay for Paypal's error and the buyer's fraudulent actions, or is there a legal way to tell Paypal that they're responsible for their own actions?
Thank you for your help.