I'm in PA - thanks in advance for any help.
I've been selling on eBay on and off since 1997 with 2000+ positive feedback - I sell a variety of new outdoor items that are new and authentic. Last week I received a notice that all of my Skullcandy headphone listings had been removed because the "Item is a counterfeit product which infringes the trademark owner's rights." I was also suspended for a week of listing/revising listings.
That'd be the end of the story if the accusation was true. However, I have invoices documenting that these are legally purchased, authentic headphones - many were purchased from Skullcandy directly during sales.
I contacted eBay, who told me the rights owners can basically pull any listings they decide they don't like and that there's no recourse through eBay. I've been in touch with Skullcandy and it's a brick wall.
It seems like I've been judged and punished without having any way to advocate for myself, and this is way out of my area of expertise. Is there anything I can do to help myself in this situation? At minimum I'd like the policy violation removed from my eBay account...
Thanks again for any help!
I've been selling on eBay on and off since 1997 with 2000+ positive feedback - I sell a variety of new outdoor items that are new and authentic. Last week I received a notice that all of my Skullcandy headphone listings had been removed because the "Item is a counterfeit product which infringes the trademark owner's rights." I was also suspended for a week of listing/revising listings.
That'd be the end of the story if the accusation was true. However, I have invoices documenting that these are legally purchased, authentic headphones - many were purchased from Skullcandy directly during sales.
I contacted eBay, who told me the rights owners can basically pull any listings they decide they don't like and that there's no recourse through eBay. I've been in touch with Skullcandy and it's a brick wall.
It seems like I've been judged and punished without having any way to advocate for myself, and this is way out of my area of expertise. Is there anything I can do to help myself in this situation? At minimum I'd like the policy violation removed from my eBay account...
Thanks again for any help!