F
Fuseina
Guest
- Jurisdiction
- United Kingdom
I used an online laundry service for the first time. I sent 22 shirts to be washed and ironed - at the advertised price of 5 shirts for £10. So I was expecting to pay £45.However, I have been charged £7 per shirt for dry cleaning – equating to £154. I did not ask for dry cleaning, so that is £109 more than I should have been charged. I have a ticket which clearly shows I asked for wash and iron.
The online laundry company have responded saying they chose to dry clean the shirts because they were silk (half of them were silk, but that is besides the point). Can a company provide you with a service you did not request, and then charge you for it? Is there anything I can do about this?
The online laundry company have responded saying they chose to dry clean the shirts because they were silk (half of them were silk, but that is besides the point). Can a company provide you with a service you did not request, and then charge you for it? Is there anything I can do about this?