Hello, we took our dog to our usual groomers. This time when she came back I noticed within minutes she had a problem with both eyes. We took her to the vet the same day and she had ulcers covering both eyes consistent with chemical damage. Now she is on a range of treatments.
I have spoken to multiple people who work there (none of them are the owner) and I have them recorded (single party consent state) saying she was calm and not stressed and that it "must have happened during bathing, I guess".
What we want is a refund of the grooming costs and the vets bills, that is all. What I am concerned about is if we signed a liability waiver. I've looked and can't find a copy of one and I can't recall if we were given one to sign.
What is the general position regarding these? How can we assume all liability when we are not present in the building and have no control over what is happening? Is that a possible line of attack against any waiver?
Hopefully we can work it out amicably first and that is what I am shooting for.
Thanks for any general advice!
I have spoken to multiple people who work there (none of them are the owner) and I have them recorded (single party consent state) saying she was calm and not stressed and that it "must have happened during bathing, I guess".
What we want is a refund of the grooming costs and the vets bills, that is all. What I am concerned about is if we signed a liability waiver. I've looked and can't find a copy of one and I can't recall if we were given one to sign.
What is the general position regarding these? How can we assume all liability when we are not present in the building and have no control over what is happening? Is that a possible line of attack against any waiver?
Hopefully we can work it out amicably first and that is what I am shooting for.
Thanks for any general advice!