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Do contract repair question.

Discussion in 'Consumer Law, Contracts, Warranties' started by Jasontd101, Aug 15, 2022.

  1. Jasontd101

    Jasontd101 Law Topic Starter New Member

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    Jurisdiction:
    Florida
    If I sent an item to a repair company
    for a repair quote and they gave a quote over the phone and I said not to do the repair as it was too expensive and to please just send back the item and when I got it back it was repaired am I responsible? Also they messaged me and said to send it back and they would undo the work and send the item back in it's original damaged condition. What are my legal responsibilities in this situation and can this go against my credit if they report non payment? There is no contract or anything in writing of any kind and everything was done over a phone call only.
     
  2. zddoodah

    zddoodah Well-Known Member

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    I'm a little perplexed about the notion of sending something to someone for a quote. However, if it was clear that you sent the thing solely for the purposes of obtaining a quote, and if you declined to have repairs done, then there's no reason why you ought to be liable for gratuitously made repairs.

    Doesn't appear to be a credit transaction.
     
  3. adjusterjack

    adjusterjack Super Moderator

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    Big mistake.

    Now, if they send you to a collection agency, you won't be able to prove who said what, and the collection account may end up on your credit.
     
  4. Jasontd101

    Jasontd101 Law Topic Starter New Member

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    Thank you for the help and input. Neither party has proof the work was requested, there was nothing in writing either way. I do have a txt thread from them stating they wanted it back to remove what they have done since they repaired it in error. I guess that would be proof to a collection agency that the error was on their end and I never asked for the work to be done?
     
  5. Zigner

    Zigner Well-Known Member

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    Why don't you negotiate? Perhaps you can pay them something closer to what you would have been willing to pay.
     
  6. Jasontd101

    Jasontd101 Law Topic Starter New Member

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    I tried that and he said he would rather remove the work. I don't want to mail it back based on what has transpired and him giving me that one option.
     
  7. army judge

    army judge Super Moderator

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    No human being has the ability to see the future and provide other human beings with accurate outcomes.

    That said, you purportedly sent a service person a broken device.

    The item was returned to you in working condition.

    Why don't you pay the service person for taking your brick and returning it to you in working condition?

    As has been suggested, negotiate, don't try to get something for nothing.

    Your issue is about equity, not legality.

    Think it over.

    Do the right thing.
     
  8. adjusterjack

    adjusterjack Super Moderator

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    Well, you didn't say that last part in your original post.

    What is the item?

    And how much money do they want?
     
  9. Jasontd101

    Jasontd101 Law Topic Starter New Member

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    It was a bose aviation headset. They wanted $300 to fix them. I said that was not in my budget and I declined to have them fix and said just mail them back. When I got them back they were repaired. Now he wants me to send them back to undo the repairs or pay full price for the said repairs.
     
  10. Zigner

    Zigner Well-Known Member

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    Tell them no.
     
  11. adjusterjack

    adjusterjack Super Moderator

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    One of those headsets that cost around $1000?

    If it wasn't fixed you'd be sitting with a $1000 paper weight.

    Stop whining and send them the money.
     
    army judge and Zigner like this.
  12. Zigner

    Zigner Well-Known Member

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    I suppose it's possible that only a portion of it isn't working, while leaving the headset itself still usable as a headset.
    (I'm thinking along the lines of the iPhone input jack failing [as an example], while leaving the headset itself usable.)
     
  13. PayrollHRGuy

    PayrollHRGuy Well-Known Member

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    Not with this. With the exception of the mike alone not working (it is replaceable by the user) if the rest isn't working it is just an expensive set of ear muffs.
     
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  14. Zigner

    Zigner Well-Known Member

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    I can see some other points of failure that wouldn't necessarily cause it to be unusable, but you're probably right. I suspect the headset is unusable without the repair.
     

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