S
SCHOR
Guest
- Jurisdiction
- Colorado
A collection agency called my husband last week and said that we had an unpaid dentist bill from 2014 that was turned over to them for payment. I thought that was very odd, because that is the first we have heard of the outstanding bill. I paid my 20% copay at the time of visit, and I normally don't have any balance due after that. It turns out that insurance didn't pay the full amount, and we owed $147.20. We would have paid it if we had known. The issue is that we moved and the bill was not forwarded.
My questions are:
#1: Is the dentist office required to contact us via any other method than mail? They had our emails and phone numbers on file, and could have reached us that way.
#2. The bill my husband paid was $599.68. Are we liable for that amount? We have not received a bill from either the dentist. The collection agency said they would send one but we have not received it.
The dentist office sent me a copy of their Office Journal, which says they tried to bill us 10 times, but it doesn't say how. When I ask, the office says that normally the only way they bill is via mail. If they can't prove they tried to get a hold of us another way, are we liable for the fees?
My questions are:
#1: Is the dentist office required to contact us via any other method than mail? They had our emails and phone numbers on file, and could have reached us that way.
#2. The bill my husband paid was $599.68. Are we liable for that amount? We have not received a bill from either the dentist. The collection agency said they would send one but we have not received it.
The dentist office sent me a copy of their Office Journal, which says they tried to bill us 10 times, but it doesn't say how. When I ask, the office says that normally the only way they bill is via mail. If they can't prove they tried to get a hold of us another way, are we liable for the fees?