jfairydust
New Member
Hello. I recently moved to Boston and had to switch dentists. I found a dentist through my insurance, and called and asked if the dentist took my insurance and was in network. I was told YES, and so i scheduled a routine cleaning. I also needed to have 2 crowns put in on temporary teeth that I have had since I was 9. After my routine cleaning and the temporary teeth were put on (2 different visits), about 3 days later, the teeth turned BLACK. I then received mail from the insurance saying the dentist was not in network and they were denying my claim. I went back to the dentist on Monday and she had no idea why my teeth were back. She told me to come back on Tuesday. I went on Tuesday and discussed my option about switching dentists to cut my cost on the crowns in half. I had already been billed for 2 CROWNS ONLY, on my credit card. If you paid in fulll, you received a 5% discount. When I went to talk about switching dentist I was told that I would be refunded my money the next day via check, and the only cost they would subtract from the refund ($1425) would be for $64 for my routine cleaning, which I autorized them to do. I was told my refund would be $1425-$64. I was told I had not been bbilled yet for anything for the crowns. Now, 3 weeks later, and several phone calls later, I still do not have a refund. The dentist is trying to charge for temporaries that turned black, and I was not going to have her fix them in the first place...my new dentist informed me it was the previous dentist's FAULT, and can write a written statement to that effect. Since I am arguing over paying for the bad temps, especailly since I was told I would not be charged, I want them to issue a refund for the crowns ($1425). I believe this to be fair since I was billed for CROWNS not for TEMPS. They cannot hold onto something they didn't charge for. The bill itself is for 2 crowns, and says nothing about temps. They cannot "Hold onto" my money, not return my phone calls, and keep saying "they will get back to me." I have been lied to for 3 weeks now, and I am wondering if I have a strong enough case to go after this dentist's office.