Caitlin Carey
New Member
- Jurisdiction
- New York
Hi,
I purchased a brand new embroidery machine from a company back in September of 2021. Not even a month after purchasing the machine we've been having constant issues with thread breaks, false thread breaks (the machine thinks the thread broke when it hasn't), and tie in issues (the thread constantly pops out of the embroidered item when it goes to tie in with the bobbin thread). We've had the machine serviced 3 or 4 times for the same issue over the past 9 months without it being resolved. We want to return the machine, but the company is refusing to take it back and issue a full refund stating that the machine is considered used and will only buy it back at 60% of the original purchase price. Are there any legal avenues we would be able to go down in order to receive a full refund on the machine? It has never worked as intended since we purchased it. We've tried to do everything the right way with getting it serviced constantly, but the issue remains persistent. I appreciate any help anyone can provide. Thanks!
I purchased a brand new embroidery machine from a company back in September of 2021. Not even a month after purchasing the machine we've been having constant issues with thread breaks, false thread breaks (the machine thinks the thread broke when it hasn't), and tie in issues (the thread constantly pops out of the embroidered item when it goes to tie in with the bobbin thread). We've had the machine serviced 3 or 4 times for the same issue over the past 9 months without it being resolved. We want to return the machine, but the company is refusing to take it back and issue a full refund stating that the machine is considered used and will only buy it back at 60% of the original purchase price. Are there any legal avenues we would be able to go down in order to receive a full refund on the machine? It has never worked as intended since we purchased it. We've tried to do everything the right way with getting it serviced constantly, but the issue remains persistent. I appreciate any help anyone can provide. Thanks!