- Jurisdiction
- New Jersey
My husband and I leased a VW about two months ago. We received the plates and temp registration about a month ago, just before our payment was due—after never receiving a bill I was concerned about being able to make my lease payment on time so I called the dealership. After a week of telephone tag with them I found out the finance manager who drew up our original contract made an error, the lease contract was never accepted by VW, and that finance manger had quit.
They tried to brush me off like I was stupid and sent me new contract to sign. They also told me I could pay them and they'd get my first payment to VW for me (which seemed odd to me). I had a pretty good relationship with the sales manager from negotiating the lease so I told him I thought the right thing to do was for them to eat the payment and I'd pay when I received my proper bill. He agreed to do so.
I wound up reading over the contract only to find the exact error they mentioned on the new one too! I decided to do the manager a solid since he did what I thought was the right thing by eating my first payment since they made the mistake in the first place, and called to let the finance manager know they did it again. I had to play telephone tag with him and apparently while I was away he finally called once and left a message saying I'd need to fill in "N/A" on that line and sign / send the contract back.
At this point it was a week before my next payment was due and I was losing my patience. I called the sales manager back and told him what happened and he barked at me "I'm not making your payment again" after he apparently misheard a joke I made about earning a mug (I was trying to keep it light and maintain a relationship).
Now I'm angry—what are my options? I think the right thing is for them to do is eat another lease payment, then I'm happy to write "N/A" and sign their contract again so they can get paid for the car (He informed me that VW won't pay them until hey accept the contract). But now the mood has changed and I'd like to know what leverage, if any, I have to be able to get out of this without feeling like they messed up and I paid for it. Also, is that a thing? Can they have me pay them and then pay VW when I don't even have lease payments yet because they haven't gotten the contract accepted?
Thanks for any info / advice!
They tried to brush me off like I was stupid and sent me new contract to sign. They also told me I could pay them and they'd get my first payment to VW for me (which seemed odd to me). I had a pretty good relationship with the sales manager from negotiating the lease so I told him I thought the right thing to do was for them to eat the payment and I'd pay when I received my proper bill. He agreed to do so.
I wound up reading over the contract only to find the exact error they mentioned on the new one too! I decided to do the manager a solid since he did what I thought was the right thing by eating my first payment since they made the mistake in the first place, and called to let the finance manager know they did it again. I had to play telephone tag with him and apparently while I was away he finally called once and left a message saying I'd need to fill in "N/A" on that line and sign / send the contract back.
At this point it was a week before my next payment was due and I was losing my patience. I called the sales manager back and told him what happened and he barked at me "I'm not making your payment again" after he apparently misheard a joke I made about earning a mug (I was trying to keep it light and maintain a relationship).
Now I'm angry—what are my options? I think the right thing is for them to do is eat another lease payment, then I'm happy to write "N/A" and sign their contract again so they can get paid for the car (He informed me that VW won't pay them until hey accept the contract). But now the mood has changed and I'd like to know what leverage, if any, I have to be able to get out of this without feeling like they messed up and I paid for it. Also, is that a thing? Can they have me pay them and then pay VW when I don't even have lease payments yet because they haven't gotten the contract accepted?
Thanks for any info / advice!