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Customer Service

Discussion in 'Other Legal Issues' started by Denise0907!, Aug 3, 2018.

  1. Denise0907!

    Denise0907! Law Topic Starter New Member

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    I would like to know what my rights are as a customer service rep. I'm verbally abused on the phone everyday.. What can I do about this , I'm stressed out and im on anxiety medication.. My employer thinks this is part of my job .. Is there something that me as a rep can do about this??
     
  2. cbg

    cbg Super Moderator

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    I've done my time as a customer service rep and your employer is right. Some people are nasty on the phones and as a rep your job is to take it.

    Now, there are some exceptions to that and if you will provide some real-life examples of the "verbal abuse" I'll let you know if any of them apply.
     
  3. shrinkmaster

    shrinkmaster Well-Known Member

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    Ok I dont mean to be rude so please dont think so. This kind of job OFTEN deals with RUDE people who often feel they own you! If you cannot do this then perhaps seek another kind of job. I would also suggest you ask your employer how to deal with these rude people and when you can end a call.
     
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  4. army judge

    army judge Super Moderator

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    You can ignore the alleged abuse, respond as a professional (which is what your employer pays you to do).

    You don't know anyone who calls you, and you'll proably never meet them, so don't take it personally.

    We all were taught this silly expression as children, but it applies as adults.

    Sticks and stones may break my bones, but words will never hurt me,

    After all is said and done, don't take it personally, its just a job.



    If that is beyond your capacity to achieve, you should probably seek another occupation.
     
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  5. Highwayman

    Highwayman Well-Known Member

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    Yes, get another job.
     
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  6. Denise0907!

    Denise0907! Law Topic Starter New Member

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  7. Denise0907!

    Denise0907! Law Topic Starter New Member

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    Please don't get me wrong , I Love my Job but rather you know them or not no one has the right to be called Niggers, or Bitches or even dumb.. I just feel like the the employer should do more for us.. No one time do they fight for s .. W should be able to advise the cust that if they continue to talk to us that we will disconnect the call . Never should ANYONE have to take the abuse ..#ijs
     
  8. Denise0907!

    Denise0907! Law Topic Starter New Member

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  9. Denise0907!

    Denise0907! Law Topic Starter New Member

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  10. Denise0907!

    Denise0907! Law Topic Starter New Member

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    I Love my job , all I'm saying is that when does the employer step in and protect us .. I fi was to go to my boss and call him a Nigger or a Dumb as Bitch I would lose my job.So why allow your employee to be talked to that way.. IT'S INSANE!!!!
     
  11. mightymoose

    mightymoose Moderator

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    The customer/employee relationship is entirely different from the employer/employee relationship.
    Handling angry and abusive callers is part of the job. Your employer typically wants you to try to resolve the customer's issue rather than hang up on them and lose business.
    You might try and develop your own skills to try and set customers at ease when they are upset. You probably do not want to bring these concerns to your employer. You might complain your way right out of a job.
    You should have known when accepting the job you will sometimes have contact with angry customers.
     
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  12. cbg

    cbg Super Moderator

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    The employer does not have control over what your customers say.

    Before we go any further, why don't you tell me exactly what action you think your employer should be taking.
     
  13. Highwayman

    Highwayman Well-Known Member

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    She did say:

    W should be able to advise the cust that if they continue to talk to us that we will disconnect the call .

    I'll assume that "W" is the employer.
     
  14. Highwayman

    Highwayman Well-Known Member

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    Denise, please stop quoting the posts of others for no reason. You re-posting what others have said is annoying and serves no purpose.
     
  15. cbg

    cbg Super Moderator

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    I don't think W is the employer. I think she left the e off the word, We.
     
  16. Highwayman

    Highwayman Well-Known Member

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    Well, that does make a lot more sense.

    She probably wants her employer to condone or encourage that behavior.
     
  17. shrinkmaster

    shrinkmaster Well-Known Member

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    Your solution lays with your employer. Talk to your employer ask them when or if you can terminate a call and what is the "approved" means to deal with these issues.
     
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  18. cbg

    cbg Super Moderator

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    Shrinkmaster is exactly correct.
     
  19. zddoodah

    zddoodah Well-Known Member

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    Creating or attempting to create a list of rights would serve no useful purpose.

    By whom and why?

    I feel quite certain that you can do lots of things. Most obvious among those things would be to discuss what's happening with your supervisor and/or your employer's human resources department.

    Do you have reason to believe otherwise?

    Again, I'm sure you can do lots of things, including quitting and finding a job that is more suitable for you. Maybe you're just not cut out for this particular type of work.

    Out of curiosity, in what state do you work?
     
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  20. txls

    txls Well-Known Member

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    I agree personally that you shouldn't have to take that kind of abuse, however my opinion doesn't mean squat to your employer. You have to work within their guidelines of how to handle these customers.
     
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