I own a small computer repair company (LLC). I had a freelance tech visit a clients home. The tech had to erase her computer and reinstall everything. He did not backup her data. The client is outraged and is threating legal compensation for data recovery and time lost as she works at home. The client never asked for the data to be backed up.
I also had a tech try to recover her data for her at no charge but he was mostly unsuccessful.
The client did not ask to backup the data. We do not have errors and omission insurance. The client never paid for the services.
What is our .liability in this matter?
Thank You
I also had a tech try to recover her data for her at no charge but he was mostly unsuccessful.
The client did not ask to backup the data. We do not have errors and omission insurance. The client never paid for the services.
What is our .liability in this matter?
Thank You