Could this be a Class Action lawsuit?
I purchased an item from Target.com in which their website indicated that they had the merchandise in stock at my local target store and available for pickup the same day. I was not able to pick up the item so several days after purchase, I received an email from Target "We'll email your refund as a new Target eGiftCard in the amount of $xx.x, Check your inbox soon!" (I never received this electronic gift card). "Items from the order are back on the shelf for now."
I completely forgot about this supposed refund until over 2 months later when someone mentioned the name "Target" and I remembered that I never received my refund from them. I searched their return policy and found that if purchase is made through PayPal, Cash will be issued for in-store returns and Target eGiftCard issued for mail-in returns. Except that I didn't make any of these forms of returns. The items were already at the local Target store and according to their email, they were placed back on the shelf since I didn't pick them up. My credit card was charged and I never received a refund in any form.
My thought is that there are probably thousands of people who purchase an item and return it within allotted time (with a receipt) or never get a chance to pickup their item and they supposedly receive an egift card (instead of getting a refund in their original purchase form), an e card emailed to people who could go to their spam folder or never reach them, a very intangible form of refund and if it's a small amount as in my case, customers forget about this unreturned money and Target ends up receiving free money. They have both the merchandise and the customer's money.
I called Target Customer service and after being on hold for over 45 minutes, I was disconnected. And the purchase amount is not worth my time calling again. And I imagine many other people experience this and the aggregate of this could be millions of dollars of free money for Target in the form of unused egift cards that people never receive or forget they have and they never asked for.
Regardless of the their Return Policy, the policy for the "make purchase online and (don't) pick up in store type of return" is not mentioned in their policy return. So the default would be Customers expect to get a return back into the same form they made the purchase an not an electronic gift card
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I purchased an item from Target.com in which their website indicated that they had the merchandise in stock at my local target store and available for pickup the same day. I was not able to pick up the item so several days after purchase, I received an email from Target "We'll email your refund as a new Target eGiftCard in the amount of $xx.x, Check your inbox soon!" (I never received this electronic gift card). "Items from the order are back on the shelf for now."
I completely forgot about this supposed refund until over 2 months later when someone mentioned the name "Target" and I remembered that I never received my refund from them. I searched their return policy and found that if purchase is made through PayPal, Cash will be issued for in-store returns and Target eGiftCard issued for mail-in returns. Except that I didn't make any of these forms of returns. The items were already at the local Target store and according to their email, they were placed back on the shelf since I didn't pick them up. My credit card was charged and I never received a refund in any form.
My thought is that there are probably thousands of people who purchase an item and return it within allotted time (with a receipt) or never get a chance to pickup their item and they supposedly receive an egift card (instead of getting a refund in their original purchase form), an e card emailed to people who could go to their spam folder or never reach them, a very intangible form of refund and if it's a small amount as in my case, customers forget about this unreturned money and Target ends up receiving free money. They have both the merchandise and the customer's money.
I called Target Customer service and after being on hold for over 45 minutes, I was disconnected. And the purchase amount is not worth my time calling again. And I imagine many other people experience this and the aggregate of this could be millions of dollars of free money for Target in the form of unused egift cards that people never receive or forget they have and they never asked for.
Regardless of the their Return Policy, the policy for the "make purchase online and (don't) pick up in store type of return" is not mentioned in their policy return. So the default would be Customers expect to get a return back into the same form they made the purchase an not an electronic gift card
Article Detail Page