Kyivan Rus
New Member
- Jurisdiction
- Ohio
Hello,
I'm in Ohio. In November of 22 I purchased a brand new TV from a vendor that presented it as "brand new", "US model", "full warranty.
All was nice and dandy, until in April of this year it developed an issue. Upon contacting manufacturer (Samsung) I learned that my TV has a warranty - but only in Canada, as it is a Canadian model (based on serial #) that was only meant to be sold in Canadian market.
I'm attempting to do a chargeback with Chase, who's credit card I used for purchase. Although way past 60 days allocated for chargebacks, they gave me a case # and asked to upload "supporting documents" and describe my case. This leads me to believe that there is a chance(?) for a recourse here.
QUESTION: under what premise should I ask for a chargeback? What is the proper definition for my case? "fraud", "sale of FTC unapproved electronic device" or what, that will give me the highest chance for a positive resolution. I know I only have one shot at this and using a wrong keyword may cost me. I know if I make it about the warranty they'll deny it... Does it make sense what I'm asking for?
Thanks!!
I'm in Ohio. In November of 22 I purchased a brand new TV from a vendor that presented it as "brand new", "US model", "full warranty.
All was nice and dandy, until in April of this year it developed an issue. Upon contacting manufacturer (Samsung) I learned that my TV has a warranty - but only in Canada, as it is a Canadian model (based on serial #) that was only meant to be sold in Canadian market.
I'm attempting to do a chargeback with Chase, who's credit card I used for purchase. Although way past 60 days allocated for chargebacks, they gave me a case # and asked to upload "supporting documents" and describe my case. This leads me to believe that there is a chance(?) for a recourse here.
QUESTION: under what premise should I ask for a chargeback? What is the proper definition for my case? "fraud", "sale of FTC unapproved electronic device" or what, that will give me the highest chance for a positive resolution. I know I only have one shot at this and using a wrong keyword may cost me. I know if I make it about the warranty they'll deny it... Does it make sense what I'm asking for?
Thanks!!