abccbrooks
New Member
- Jurisdiction
- Texas
To make a long story short, I went through a horrible experience with a car dealership after I bought my car. They took it in for repairs and were out of loaners so they sent myself and the salesman to a rental place to get a car for me to drive while they had mine fixing it. The salesman had a purchase order given by the repair man to pay for the car. I was assured multiple times that I did not have to pay for it.
I drove the rental for two months after emailing and checking on my car that they were repairing the whole time. They lost my car, told us multiple times different things that were wrong with it (they didn't know what was wrong with it), we had to go find my car by calling dealerships in town, and they damaged my car while they had it.
Anyways, a few weeks after we dropped off the loaner and got my own car back, the rental car place calls and says that the dealership can't find the loaner and that they said I still had it. I went back to my emails gave them the date we returned it, who we gave the keys to and where we had parked it.
Now today I get a phone call from the rental car company saying that the dealership is refusing to pay for the bill. The man is super nice and has been going up to the dealership to try to talk to someone, and has also called the company that owns the dealership and no one is calling him back. He said we will be responsible for the bill if we don't pay. Which the bill is over $3000. Also after discussing the bill with them, after they talked to me about them saying I still had the rental I was told by the rental car that they had to go to the dealership and find the car and that the keys were in the car. From what the rental guy said, the dealership has also lost one of their cars and can't find it.
The whole situation from start to today has been a nightmare. I have emails from the General Manager who had the Sales Manager reply and also the finance manager from the whole mess while they had it.
Now this, as far as legal who do I talk to? What kind of lawyer? What kind of case is this? Can I even do anything? Can I file something with them in my state (Texas)? I really need help. We do not have that kind of money. There is no way we can pay that and I would have never, ever let them put me in that type of loaner if I knew I would have to pay for it!
Oh and just for time line knowledge. We dropped it off at the dealership and got my car in May. They had to go find the car in June. And now it is August that they are not going to pay.
I drove the rental for two months after emailing and checking on my car that they were repairing the whole time. They lost my car, told us multiple times different things that were wrong with it (they didn't know what was wrong with it), we had to go find my car by calling dealerships in town, and they damaged my car while they had it.
Anyways, a few weeks after we dropped off the loaner and got my own car back, the rental car place calls and says that the dealership can't find the loaner and that they said I still had it. I went back to my emails gave them the date we returned it, who we gave the keys to and where we had parked it.
Now today I get a phone call from the rental car company saying that the dealership is refusing to pay for the bill. The man is super nice and has been going up to the dealership to try to talk to someone, and has also called the company that owns the dealership and no one is calling him back. He said we will be responsible for the bill if we don't pay. Which the bill is over $3000. Also after discussing the bill with them, after they talked to me about them saying I still had the rental I was told by the rental car that they had to go to the dealership and find the car and that the keys were in the car. From what the rental guy said, the dealership has also lost one of their cars and can't find it.
The whole situation from start to today has been a nightmare. I have emails from the General Manager who had the Sales Manager reply and also the finance manager from the whole mess while they had it.
Now this, as far as legal who do I talk to? What kind of lawyer? What kind of case is this? Can I even do anything? Can I file something with them in my state (Texas)? I really need help. We do not have that kind of money. There is no way we can pay that and I would have never, ever let them put me in that type of loaner if I knew I would have to pay for it!
Oh and just for time line knowledge. We dropped it off at the dealership and got my car in May. They had to go find the car in June. And now it is August that they are not going to pay.