skywatcher
New Member
I am an employee of a major hotel chain. Whenever a guest complains to the corporation, no matter what the situation or how awful the guest behaved, or whether they were right or wrong the corporation charges our hotel $150.00 and gives money back, either a full refund or a percentage off to the guest. There is never a discussion concerning the validity of the accusation. I believe that there are a lot of fees charged by corporations and banks that are not really lawful. My question is how can you find out if this is considered fair practice, or even legal fees? Who governs that sort of thing?