i sent them the claim and the picture 2 times. The first time they said they didn't get it. Then the second time i registered with post office to make sure that someone would get my mail. I checked online about my mail i found out that my mail still at their p.o box. They just ignore my mail. My husband told me if nobody picks up the mail within 15 days, my mail will be back to me. I will wait untill the mail get back to me and i will sue them. Moreover, anytimes i call them they keep telling me that the person in charge is not there such as lunch time, just left . etc. Do you think i should wait or i should sue them now? thank you