So here is the situation:
I started selling on Amazon in the beginning of February. I had a total of approximately 72 orders that were processed on my account. Of those 72 orders, 11 of them were drop ship orders. That means that I posted an item for sale on Amazon and when it sold, I purchased it from a retailers website and had it shipped directly to the customer.
On March 4th I woke up and was no longer able to log in to my Amazon sellers account. After calling and speaking with a customer service rep, they told me that my account had been placed "On Hold." I sent a few emails to Amazon asking why my account had been placed on hold and on March 10th I received the email below from Amazon.
Hello,
We closed your account because we believe that you fulfilled Amazon orders with goods that were purchased from other retailers using stolen credit cards.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
If we determine that a seller account has been used to engage in fraud or other illegal activity, we may permanently withhold remittances and payments. In accordance with this policy, we do not plan to transfer any funds to you.
To learn more about this policy, please search "When will I be paid" in seller Help.
Regards,
Seller Performance Team
Amazon.com
I figured that this must simply be some type of mistake within their system and that once I show them invoices for all of the orders that were drop shipped using my account that they would see the billing address is mine and that the cards are mine.
Since receiving that email on the 10th, I have sent Amazon pictures of all of my credit cards with all numbers blacked out except for the last 4 digits. Pictures of my photo ID. (Showing proof that I have my cards in my possession and that they are not stolen)
I've also sent pictures of the invoices for all 11 drop ship orders which show the items purchased, my credit card info as payment method, my billing address, and a tracking number for the delivery which matches the same info which is uploaded into the Amazon system to show proof of shipment.
Now, since receiving that email from them I have not gotten any response.
When calling into customer service I am told that an account specialist are the only people who can view my account since it has been placed "On Hold."
The customer service rep does however tell me that they will submit a ticket to the Specialist and that I should expect a reply within 24 hours.
I've called and been told this exact same line over 5 times with no response.
Now, all of my emails to seller-performance@Amazon.com go unanswered. (Which is the only way to reach out to them as the account specialists do not have a phone number)
So my question is, Can they legally hold my money and not respond to my emails after I have provided them with full proof that every order that has come through my account was indeed purchased using my own credit cards?
Also, do I have any options in terms of getting my money back because this feels like fraud against me.
They are holding over $500 worth of inventory of mine as well as $2500 in funds from the orders I shipped to customers.
I started selling on Amazon in the beginning of February. I had a total of approximately 72 orders that were processed on my account. Of those 72 orders, 11 of them were drop ship orders. That means that I posted an item for sale on Amazon and when it sold, I purchased it from a retailers website and had it shipped directly to the customer.
On March 4th I woke up and was no longer able to log in to my Amazon sellers account. After calling and speaking with a customer service rep, they told me that my account had been placed "On Hold." I sent a few emails to Amazon asking why my account had been placed on hold and on March 10th I received the email below from Amazon.
Hello,
We closed your account because we believe that you fulfilled Amazon orders with goods that were purchased from other retailers using stolen credit cards.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
If we determine that a seller account has been used to engage in fraud or other illegal activity, we may permanently withhold remittances and payments. In accordance with this policy, we do not plan to transfer any funds to you.
To learn more about this policy, please search "When will I be paid" in seller Help.
Regards,
Seller Performance Team
Amazon.com
I figured that this must simply be some type of mistake within their system and that once I show them invoices for all of the orders that were drop shipped using my account that they would see the billing address is mine and that the cards are mine.
Since receiving that email on the 10th, I have sent Amazon pictures of all of my credit cards with all numbers blacked out except for the last 4 digits. Pictures of my photo ID. (Showing proof that I have my cards in my possession and that they are not stolen)
I've also sent pictures of the invoices for all 11 drop ship orders which show the items purchased, my credit card info as payment method, my billing address, and a tracking number for the delivery which matches the same info which is uploaded into the Amazon system to show proof of shipment.
Now, since receiving that email from them I have not gotten any response.
When calling into customer service I am told that an account specialist are the only people who can view my account since it has been placed "On Hold."
The customer service rep does however tell me that they will submit a ticket to the Specialist and that I should expect a reply within 24 hours.
I've called and been told this exact same line over 5 times with no response.
Now, all of my emails to seller-performance@Amazon.com go unanswered. (Which is the only way to reach out to them as the account specialists do not have a phone number)
So my question is, Can they legally hold my money and not respond to my emails after I have provided them with full proof that every order that has come through my account was indeed purchased using my own credit cards?
Also, do I have any options in terms of getting my money back because this feels like fraud against me.
They are holding over $500 worth of inventory of mine as well as $2500 in funds from the orders I shipped to customers.