AHS is denying my claim for my broken hot water heater because it was not the correct type of water heater. The house is supposed to have an Apollo water heater because it's also used to heat the home, but it was a standard water heater. We bought the house in April of 2011 and the plumber that AHS sent out said that the water heater is 15 years old and appears to have been in the house since that time. We have the warranty that includes mismatched systems and improper installations, repairs, and modifications and I don't see any exclusions in the contract that should keep it from being covered. The woman that called claimed this is not a situation of a "mismatched system" and is not going to cover it. I'm wondering if I have any legal right to sue due to breach of contract. I would be happy to provide a copy of our contract for help in the matter.
Thanks!
Rob-Virginia Beach, VA
Thanks!
Rob-Virginia Beach, VA