I am a mobile dog groomer. I've been in business 25 years (5 of which in current location). The maid of one of my best customers (I've been grooming her 2 dogs every week for 5 years) accused me of stealing her watch.
The owner was out of town. I went there Thursday morning. The maid was walking the dogs. I took one from her, groomed it and dropped it off in the kitchen and got the other dog. No one was there, which is not unusual. I brought the other dog back. She was in the kitchen and wrote me a check. I left.
She filed a report with the police on Sunday. I spoke with the police and told them I did not take the watch. I spoke with the maid and told her she better keep looking for it. The police said as far as they are concerned, the case is closed. Not for me! The customer is in a very affluent community. Word of mouth is how I've got every customer in there. The reverse is also true. that one community is over 80% of my business.
I don't know what to do.
The owner was out of town. I went there Thursday morning. The maid was walking the dogs. I took one from her, groomed it and dropped it off in the kitchen and got the other dog. No one was there, which is not unusual. I brought the other dog back. She was in the kitchen and wrote me a check. I left.
She filed a report with the police on Sunday. I spoke with the police and told them I did not take the watch. I spoke with the maid and told her she better keep looking for it. The police said as far as they are concerned, the case is closed. Not for me! The customer is in a very affluent community. Word of mouth is how I've got every customer in there. The reverse is also true. that one community is over 80% of my business.
I don't know what to do.