- Jurisdiction
- California
Hello, I was wondering if anyone has any insight into this.
Back in July 2019 our company based in California signed up for XYZXYZ marketing database (now ABCABC acquired by JKLJKL ) .
Names redacted as this site does NOT encourage or ALLOW advertsing for FREE!!!!
We signed a contract with them ($9k for the first year)- signed through e-signature service and I can't find the original signed contract for some reason .
They never sent us any communication (no emails or mail) about renewal this year ( on their website there is no button to cancel the subscription) and we had no intention to renew it. ( We are in travel business and ceased operations in April - now going to dissolve the LLC).
So in August we get a call from collection agency trying to collect $17000 for that subscription (first year and first quarter of the 2nd renewed year).
Seems like there are a lot of complaints about them online about this auto renewal trap (
Do you see any ways how we can fight this auto renewal if we didn't send them 30 days notice?
I found some references to california automatic renewal law 17600 but not sure if it apply to us in this case.
Appreciate any input
Dennis
Was able to google their contract .(their customer service is horrible, nobody is able to provide us a copy of our contract and the person we originally dealt with is no longer with the company)
8.2. Automatic Renewal. Upon the completion of the current term, whether the original or a renewed term, this Agreement shall automatically renew for a successive term equal to the length of the initial term, unless either party notifies the other in writing of its intent not to renew at least thirty (30) days prior to the end of the then-current term. Upon renewal, the Subscription Fee shall equal the Subscription Fee of the prior term, plus any additional purchases made since previous renewal (i.e. additional Authorized Users), if any. Upon renewal, the Authorized User Fee shall equal the Authorized User Fee of the prior term, plus 5% of the Authorized User Fee of the prior term.
Back in July 2019 our company based in California signed up for XYZXYZ marketing database (now ABCABC acquired by JKLJKL ) .
Names redacted as this site does NOT encourage or ALLOW advertsing for FREE!!!!
We signed a contract with them ($9k for the first year)- signed through e-signature service and I can't find the original signed contract for some reason .
They never sent us any communication (no emails or mail) about renewal this year ( on their website there is no button to cancel the subscription) and we had no intention to renew it. ( We are in travel business and ceased operations in April - now going to dissolve the LLC).
So in August we get a call from collection agency trying to collect $17000 for that subscription (first year and first quarter of the 2nd renewed year).
Seems like there are a lot of complaints about them online about this auto renewal trap (
Do you see any ways how we can fight this auto renewal if we didn't send them 30 days notice?
I found some references to california automatic renewal law 17600 but not sure if it apply to us in this case.
Appreciate any input
Dennis
Was able to google their contract .(their customer service is horrible, nobody is able to provide us a copy of our contract and the person we originally dealt with is no longer with the company)
8.2. Automatic Renewal. Upon the completion of the current term, whether the original or a renewed term, this Agreement shall automatically renew for a successive term equal to the length of the initial term, unless either party notifies the other in writing of its intent not to renew at least thirty (30) days prior to the end of the then-current term. Upon renewal, the Subscription Fee shall equal the Subscription Fee of the prior term, plus any additional purchases made since previous renewal (i.e. additional Authorized Users), if any. Upon renewal, the Authorized User Fee shall equal the Authorized User Fee of the prior term, plus 5% of the Authorized User Fee of the prior term.