R
Racheal05
Guest
- Jurisdiction
- Nevada
I'm unsure of what to do. Earlier this month on April 7th, My fiancé (who lives with me in Vegas) had $500 withdrawn from his account at 5pm in Fontana, California. We called Chase Bank at 6:21 from our house letting them know that it was fraud. They stated tou fiancé that it looked like they had tried to withdraw more than just the two bank charges of $100 and $400. There were multiple attempts so they refunded our money a week later. Then, this past Thursday (4/27), they took the money back. They finalized the claim and are stating that we lied, and they will not reverse the decision because the chip was used with our pin at the ATM in Fontana. We tried to argue that it is obviously possible, but they said we are out of luck. So my fiancé got his time stamps from work that state he left work at 1:30.pm. But Fontana is 4.5 hours away and if My fiancé was speeding, then he could have made it. So now we are trying to get the ATT records stating we were in our house in Vegas when we reported the fraud at 6:21. We are going to file a report today or tomorrow with the local police but I'm worried since $500 is under grand larceny that they won't do much about it. We just need them to pull the camera feed from the ATM. I've done some research that does state that it is virtually impossible for the chip and pin to be stolen. However, the bank only released one card to my fiancé. I'm not on the account nor do I have his card. Also, he still has the card so it was not stolen. The card was either copied and the pin duplicated, or someone within Chase released the information. Those are the only two scenarios that I can come up with. I need legal advice on how I should proceed. I spoke with a contact within a police department in Arizona who stated the police won't likely do anything. I'm so frustrated. I thought my money was protected in the bank.