Thanks for the info, dee_dub. I appreciate your help and advice. I thought about posting my defamation question elsewhere, but since you already knew the background of the situation and as the problem arose from a contract dispute, I posted it under contracts. If things go further (and the person I'm dealing with seems to be hell-bent on retaliation for my not giving in to his demand for a full refund), I may very well post about the issue under Torts. Thanks again!