I was shopping at a store and bought 300$ worth of stuff, including 3 sets of socks.
when I was walking out I was told I didn't pay for one of the pairs. I was genuinely surprised and told them I was sorry and would pay for it right away. They had it on camera that I did not pay for everything but the socks. The socks were always in the shopping cart. I never tried to hide them. I never put them in my purse.
They asked me why I took the tags off and I explained to them I tried them off and also I measured the two sizes as M and S looked the same. They have this on video where I try the socks on and also measure them.
They did not believe me. They yelled at me. Threatened to handcuff me. They told me I was banned from going into the store again. Police were called but I did not get charged by them.
I was told that if I complained to customer services or tried to appeal this, they would come after me and make sure I get charged.
I don't know what to do. I am so scared and traumatized from the experience. I can't stop crying.
I want an apology from the store but don't know what to do.
when I was walking out I was told I didn't pay for one of the pairs. I was genuinely surprised and told them I was sorry and would pay for it right away. They had it on camera that I did not pay for everything but the socks. The socks were always in the shopping cart. I never tried to hide them. I never put them in my purse.
They asked me why I took the tags off and I explained to them I tried them off and also I measured the two sizes as M and S looked the same. They have this on video where I try the socks on and also measure them.
They did not believe me. They yelled at me. Threatened to handcuff me. They told me I was banned from going into the store again. Police were called but I did not get charged by them.
I was told that if I complained to customer services or tried to appeal this, they would come after me and make sure I get charged.
I don't know what to do. I am so scared and traumatized from the experience. I can't stop crying.
I want an apology from the store but don't know what to do.