Thank you for you response
Yes, she was very specific and included pictures and also the work order from the estimate. She states that the warranty company said that because of the amount of mold and rotted wood that the problem must have been going on for awhile and that there was "cover up paint" on the ceiling below. Strangely in the comment section of the work order it states that when the bathroom was "remodeled" that the "toilet was installed improperly" which is what "caused the leak". We never remodeled that bathroom, never had any issue with the exsisting toilet and never painted any of the ceilings in our house. We moved in in 8/03 and the house was only two years old. It was beautiful, no need to paint. We kept our house immaculate and if there were issues we would've fixed them. Our house had only been on the market for two weeks when we accepted their contract. The first line of her letter reads that the problem started "a couple of weeks after moving in". They had a home inspection done and also their mortgage company performed an inspection as well. They also had a final walkthrough. My instincts tell me not to respond at all but I certainly have nothing to hide. We were unaware of anything wrong. It sounds to me like the warranty company is trying to screw her. Any thoughts?
