I am a professional videographer who signed a contract with a couple.
We videotaped there wedding. We spent 7 hours at there wedding.
However when editing the wedding we had a computer system crash and we lost the entire project. Not the orginal videos. Therefore we were unable to deliver the video to them within the alotted time stated in contract.
We told the clients it would be delayed and we were sorry since we were unable to deliver within contract which says 90- 120 days.
They understood. We reloaded and reedited the video and gave them there product. They were happy with the exception that the date was wrong on the wedding video. We corrected it . A week later they returned with another minor error on a DVD menu. We corrected that on there video DVD menu. They however said we just want our money back.
They had already had the product at home watched the video and as far as we know they could of burned a copy of it numerous times. Now they are saying we want all our money back. Even though the product has been fixed and is 100% correct. No where does our contract say they can get there money back if they get the video late anyway. It just states the time it takes usually to produce.
Do they have a case against us ? They say they want to go to small claims if we do not refund them. The product ( Video ) is completely correct they just got it late. It seems ridiculous to me.
We videotaped there wedding. We spent 7 hours at there wedding.
However when editing the wedding we had a computer system crash and we lost the entire project. Not the orginal videos. Therefore we were unable to deliver the video to them within the alotted time stated in contract.
We told the clients it would be delayed and we were sorry since we were unable to deliver within contract which says 90- 120 days.
They understood. We reloaded and reedited the video and gave them there product. They were happy with the exception that the date was wrong on the wedding video. We corrected it . A week later they returned with another minor error on a DVD menu. We corrected that on there video DVD menu. They however said we just want our money back.
They had already had the product at home watched the video and as far as we know they could of burned a copy of it numerous times. Now they are saying we want all our money back. Even though the product has been fixed and is 100% correct. No where does our contract say they can get there money back if they get the video late anyway. It just states the time it takes usually to produce.
Do they have a case against us ? They say they want to go to small claims if we do not refund them. The product ( Video ) is completely correct they just got it late. It seems ridiculous to me.