Aloha,
I am a Hawaiian Telcom customer in Hawaii. I pay for my monthly residential landline by automatic withdrawal from my checking account. Each month the bill is about $36.71. My September bill is $240.11. The fine print says "This bill includes charges from a previous billing period(s) whose processing was inadvertently delayed" (2/28/2008-08/27/2008). The customer service representative says that I was undercharged for 7 months. They claim that I have to pay these charges because they provided the service. These charges are for basic monthly service not long distance telephone calls.
I feel that I paid what I was billed for and am not liable for the company error. I feel that if I had been aware that the bill was incorrect I could have selected another call plan or telephone service. Am I really responsible to pay those back charges? I would appreciate your suggestions and comments.
I am a Hawaiian Telcom customer in Hawaii. I pay for my monthly residential landline by automatic withdrawal from my checking account. Each month the bill is about $36.71. My September bill is $240.11. The fine print says "This bill includes charges from a previous billing period(s) whose processing was inadvertently delayed" (2/28/2008-08/27/2008). The customer service representative says that I was undercharged for 7 months. They claim that I have to pay these charges because they provided the service. These charges are for basic monthly service not long distance telephone calls.
I feel that I paid what I was billed for and am not liable for the company error. I feel that if I had been aware that the bill was incorrect I could have selected another call plan or telephone service. Am I really responsible to pay those back charges? I would appreciate your suggestions and comments.
Last edited:
