traveljunkie
New Member
New here, didn't see this topic- I'll try to be direct.
Sold a Roseville Art Pottery vase on e-bay (relatively new seller). Buyer paid via pay pal. Buyer accused me of selling a re-production. I've been collecting this pottery for over 30 years, and was/ am convinced it is authentic. I requested the buyer obtain letters from 3 reputable appraisers/ or antique dealers on their letter head- supporting this claim, and I would refund 100% of the purchase price when the item was returned to me. Buyer filed dispute with Pay Pal (didn't want to go through what I requested).
Pay pal did their investigation, and sided with the buyer (what a surprise) and refunded her money and deducted that from my account (no $$ in there so I carry a negative balance). I received 2 e-mails from pay pal - 1) was the merchandise was to be shipped back to me and 2) that the merchandise was to be shipped to Pay pal for destruction.
I had to call to find out the status, as they stopped answering my e-mails- I called Pay Pal, to begin appeal of their claim only to find out and their 'fraud investigation team' had the piece destroyed. In addition Pay pal will not release their documentation used to substantiate the claim with out a subpoena to their legal department.
I'm expected to pay for property that I don't have, I don't have the piece to prove on my own it was authentic (but I still have pictures) So I'm just out the money???
So....my questions are:
1) Do I have to go through a lawyer to file a subpoena? Any other avenues?
2) At what point does a 3rd party or Pay pal have to order property they do not own destroyed
3) (General) do I have any type of case here?
4) The $$ isn't the issue here (under 300), it's the principle - that piece was 1920's art pottery - it cannot be replaced. - I can't believe they can get away with destroying a piece of property, AND expecting me to pay back they buyer. Am I out of line?
Many thanks for any comments/ advice.
(and Yes, I'm done doing business with e-bay & pay Pal!)
Sold a Roseville Art Pottery vase on e-bay (relatively new seller). Buyer paid via pay pal. Buyer accused me of selling a re-production. I've been collecting this pottery for over 30 years, and was/ am convinced it is authentic. I requested the buyer obtain letters from 3 reputable appraisers/ or antique dealers on their letter head- supporting this claim, and I would refund 100% of the purchase price when the item was returned to me. Buyer filed dispute with Pay Pal (didn't want to go through what I requested).
Pay pal did their investigation, and sided with the buyer (what a surprise) and refunded her money and deducted that from my account (no $$ in there so I carry a negative balance). I received 2 e-mails from pay pal - 1) was the merchandise was to be shipped back to me and 2) that the merchandise was to be shipped to Pay pal for destruction.
I had to call to find out the status, as they stopped answering my e-mails- I called Pay Pal, to begin appeal of their claim only to find out and their 'fraud investigation team' had the piece destroyed. In addition Pay pal will not release their documentation used to substantiate the claim with out a subpoena to their legal department.
I'm expected to pay for property that I don't have, I don't have the piece to prove on my own it was authentic (but I still have pictures) So I'm just out the money???
So....my questions are:
1) Do I have to go through a lawyer to file a subpoena? Any other avenues?
2) At what point does a 3rd party or Pay pal have to order property they do not own destroyed
3) (General) do I have any type of case here?
4) The $$ isn't the issue here (under 300), it's the principle - that piece was 1920's art pottery - it cannot be replaced. - I can't believe they can get away with destroying a piece of property, AND expecting me to pay back they buyer. Am I out of line?
Many thanks for any comments/ advice.
(and Yes, I'm done doing business with e-bay & pay Pal!)
