Meguice
New Member
- Jurisdiction
- Texas
I work for a company that offers multiple services for customers (cable, phone, internet, and streaming TV). When we sign up a current customer for an additional service (ex: they have internet and get signed up for streaming) they are told by our "verifier" they they have no past due balance. In many cases this is not true and the customer does in fact have a past due balance. This results in the customer no longer being "eligible" for the free trial we, the employees, just worked so hard to build value for and "sell" the customer on signing up for. Needless to say the customer doesn't get the service and the employees don't get credit for the sell. Aside from that, my question is that if the customer is told by an agent for the company, in a recorded call, that they have no past due balance, can the customer then dispute paying and balance they really did have at that time? In other words, if I owe you $100 and your staff member tells me I have a zero balance with you, can you then tell me that I DO owe you $100 and be made to pay it? Can I dispute the amount by saying that I was told by your employee that I didn't have a balance?