rentstarss
New Member
Hey, any help would be greatly appreciated.
My mom purchased a ticket from the United States (she's a US citizen) to St. Thomas in the US Virgin Islands. Now, less than a week before the flight she finds out from the airline that their policy requires a US passport for re-entry into the United States. My mom bought her ticket through one of the internet sites that help you find competitive flight rates, and nowhere does it say that this qualifies as an international flight. The Department of Homeland Security clearly states that when traveling on a non stop flight from the United States to a US territory, and back, you do not need a passport to re-enter the country.
Obviously with less than a week to go, there is no possibility of getting a passport. Since this was not clearly outlined when she purchased the ticket, can she demand that either the internet company reimburse her, or does the airline company have the right to demand this documentation?
My mom purchased a ticket from the United States (she's a US citizen) to St. Thomas in the US Virgin Islands. Now, less than a week before the flight she finds out from the airline that their policy requires a US passport for re-entry into the United States. My mom bought her ticket through one of the internet sites that help you find competitive flight rates, and nowhere does it say that this qualifies as an international flight. The Department of Homeland Security clearly states that when traveling on a non stop flight from the United States to a US territory, and back, you do not need a passport to re-enter the country.
Obviously with less than a week to go, there is no possibility of getting a passport. Since this was not clearly outlined when she purchased the ticket, can she demand that either the internet company reimburse her, or does the airline company have the right to demand this documentation?
