Paid off debt. Collections showing I owe more.

I don't know. I looked at the JPG you attached, but I'm not sure what I'm actually looking at or what led to it.

You know better than anyone on the internet what's going on.

The text of what?

 

Settlement agreements are generally binding but are written agreements identifying the parties and with signatures affixed.

I see none of that in your attachment.

Do you have anything in writing with the company name and person who made the agreement?

If not, you'll have to call the company anyway and find out what's going on.

 

It could be possible the remaining amount is interest that had accrued between billing dates and noy yet posted to the account.

It has only been a couple days. I expect a well placed phone call will get the explanation you seek.

Your screenshot is better than nothing. I too would expect there to be nothing more after seeing that language. Call and see what their position is.

 

Maybe their record of the agreement didn't catch up with your payment.

Make the call and find out. Speculation isn't going to help.

 

So this is a print screen of something you did through an online interface? That gave you the option of paying less than the full amount owed in satisfaction of a debt?

Ok...so there's more documentation than you've shared with us.

Who is this mysterious "they" that you keep referring to? How have "they" communicated these desires and requests to you?

Based on your original post, I assumed you had paid half the amount and then logged back in "after a few days" and it showed a balance due for the other half, which could be easily explained by someone not yet zeroing out the balance based on the agreement to pay half. But now you seem to be saying that someone is actively "asking" you to pay more. If that's the case, when you told these people that you paid half per an agreement to pay have to satisfy the debt in full, how did "they" respond?

If my original assumption was correct, then no one "wants" or is "asking" you to do anything. However, if someone is actually asking you to pay more then you need to have a dialog with this person.

 

On the contrary, you have a letter making an offer. Your payment is acceptance of the offer.

Again, speak with a live human about the payment you made and find out why they say there is a balance after you paid the amount they requested for settlement in full.