- Jurisdiction
- United Kingdom
Hello
I brought a Renault Clio from a used dealerships Robins & Day in Romford, Essex.
The vehicle was advertised on EBay, Autotrader and there website which stated the vehicle had full service history. I paid and collected the car on 1st April, the sales lady informed me that service history documents was in the glove box but once I got home no service documents were found only the car manual.
I emailed the sales lady Jayna on 3rd April 2016 to inform her no service book was in the car and she was going to look in the file and talk to the sales person who took the Renault Clio as part exchange from the previous owner.
The sales lady confirmed she was unable to locate the documents.
I informed Jayna the car was advertised with full service history and I did not want to have a car without service history even though it was advertised.
She informed me that she had spoke to her manager who confirmed Peugeot would do a service for me FoC, firstly it does not make up for a full service history as the car is nearly 3 years old and a service is done every year but I agreed and since then no progress has been made with me bringing the vehicle down for a service.
I have had the car since 1st April 2016 and I'm in no better position than when I informed Sales lady of not having a service book.
I have had to chase The company for a service, I think it's disappointing I have had to chase a dealership for a service when I was mis-sold a car.
So waiting over 2 months for a date for service has been nothing but a waste of my time. I do not expect to spend as much as I have to not have service or have no communication from a dealership of a mis- sold vehicle.
I have had confirmation from Robins & Day the car was indeed advertised with full service and it was Robins & Day mess.
So after trying to resolve this and waiting 2 months I have decided I have wasted my time and want to return the car I am in my rights to return the vehicle under the Consumer Right Act is this correct?
The goods must be as described if not Robins & Day are in breach of the contract.
To clarify the vehicle has been mis sold as there has been no evidence of a full service history on this vehicle as advertised as so.
To this date I have stated I am returning the car and I have been ignored by 3 people.
I have asked for the complaint department which I have also been ignored.
I have tried resolving this issue and I am being ignored.
Please advise what I am able to do legally.
I brought a Renault Clio from a used dealerships Robins & Day in Romford, Essex.
The vehicle was advertised on EBay, Autotrader and there website which stated the vehicle had full service history. I paid and collected the car on 1st April, the sales lady informed me that service history documents was in the glove box but once I got home no service documents were found only the car manual.
I emailed the sales lady Jayna on 3rd April 2016 to inform her no service book was in the car and she was going to look in the file and talk to the sales person who took the Renault Clio as part exchange from the previous owner.
The sales lady confirmed she was unable to locate the documents.
I informed Jayna the car was advertised with full service history and I did not want to have a car without service history even though it was advertised.
She informed me that she had spoke to her manager who confirmed Peugeot would do a service for me FoC, firstly it does not make up for a full service history as the car is nearly 3 years old and a service is done every year but I agreed and since then no progress has been made with me bringing the vehicle down for a service.
I have had the car since 1st April 2016 and I'm in no better position than when I informed Sales lady of not having a service book.
I have had to chase The company for a service, I think it's disappointing I have had to chase a dealership for a service when I was mis-sold a car.
So waiting over 2 months for a date for service has been nothing but a waste of my time. I do not expect to spend as much as I have to not have service or have no communication from a dealership of a mis- sold vehicle.
I have had confirmation from Robins & Day the car was indeed advertised with full service and it was Robins & Day mess.
So after trying to resolve this and waiting 2 months I have decided I have wasted my time and want to return the car I am in my rights to return the vehicle under the Consumer Right Act is this correct?
The goods must be as described if not Robins & Day are in breach of the contract.
To clarify the vehicle has been mis sold as there has been no evidence of a full service history on this vehicle as advertised as so.
To this date I have stated I am returning the car and I have been ignored by 3 people.
I have asked for the complaint department which I have also been ignored.
I have tried resolving this issue and I am being ignored.
Please advise what I am able to do legally.
