Disabled Vet
Well-Known Member
- Jurisdiction
- Indiana
Auto was in a wreck in Dec 2016 as it was rear ended. The other driver was found at fault. Their insurance company stated if they took the auto to XYZ shop the repair had a life time warranty. Fast forward to April 2019 the auto again was rear ended. The other driver was found at fault as well. Again the insurance company stated if they took the auto to XYZ shop the repair had a life time warranty. So they took the Auto to XYZ (franchisee) in another town. Once they started the repair process they found that the first repair by XYZ shop in the other town was done half assed. That the repair has caused additional issues like rust. Parts that were stated in the first est as being replaced was just actually hammered out. Since these areas were hidden from the customer. So the other XYZ shop was telling the first XYZ shop that most of their repair was faulty. Now the other XYZ shop has turned this over to their insurance company. The cost of repairing their mistakes will exceed the value of the car. This XYZ shop insurance is stating that this additional cost is because of hidden damage from the first accident. When it really is because of faulty work they did requires their repair to be redone plus fix the rust issues that their faulty repair caused. Can the owner refuse this pay out and require the auto be fixed under their warranty? Their warranty states "we will, at our expense, correct all defective or faulty repair work attributable to our services stated on the repair invoice."