- Jurisdiction
- Minnesota
My husband and I recently stayed at a hotel with our 5month old daughter.we checked in the first day and stayed with no more major complaints except the place was run down and the staff looked a little shady. The next day something came up and we ended up staying over an extra day at the hotel. My husband went down and payed got his receipt and keys renewed, we went on about our day and returned to our room later that evening to find everything except my daughters portable crib had been removed from our hotel room! We immediately called the front desk the lady working told us that that there had been a mixup and housekeeping had us down as a checking-out and that she would get our things and bring them back to our room. 30mins went by so my husband walked down to the lobby to see what the hold up was because our child needed some of the contents of her bag.. he was told that they weren't sure where our things had been Stored and again that she would bring our things up to our room. After another hour passed I went back down stairs and ask if the lady would please contact the housekeeper who had cleared our room out and ask where our things were. I over heard her talking to the maid in the back office and exclaim "you're not supposed to do that." I demanded to know what had been done with my things and was told nothing but that she needed to speak with her manager and she would call my room. We were very upset by now but we waited another hour before calling the front desk and being told the maid had only been with them for 2weeks and she did not know that she was supposed to bring left behind items to the office and that unfortunately our belongings were lost but they were in the process of getting to the bottom of it. My husband walked out to our car to use his cell and happened to catch them pulling the bag belonging to our baby out of the garbage receptacle! Long story short I obviously could not use those items any longer, some of my belongings were given back after a security video showed house keeper leaving with a bag full of our stuff but the rest was never given back! What can I do?
