Fred_Goldberg
New Member
I bought new GE appliances for my new home in September of 2003. This included a 3 year extended service contract. The microwave oven is a combination microwave and external vent hood.
On 4/14/05, while baking a potato in the microwave, the potato caught on fire and our home filled up with smoke. Because the unit turned itself off, we could not vent the room. We still have the burnt potato in our possession.
We called GE service. They came the following day and said the Contract Department would call us on Monday. They did not. I called them on Tuesday. They stated that they would not service or replace the unit because "we stated that the unit was left unattended." I advised them that this was untrue and that we never made any such a statement. However, they continued to refuse to service or replace the unit.
This unit supposedly has sensors to prevent just such an occurrence. I have been reading about numerous cases of microwave fires. It is my opinion that this fire was a result of a component malfunction and/or a defect in the units design. And, by not servicing or replacing the unit, GE has intentionally breached it contract with us.
What recourse do we have and is it worth pursuing?
On 4/14/05, while baking a potato in the microwave, the potato caught on fire and our home filled up with smoke. Because the unit turned itself off, we could not vent the room. We still have the burnt potato in our possession.
We called GE service. They came the following day and said the Contract Department would call us on Monday. They did not. I called them on Tuesday. They stated that they would not service or replace the unit because "we stated that the unit was left unattended." I advised them that this was untrue and that we never made any such a statement. However, they continued to refuse to service or replace the unit.
This unit supposedly has sensors to prevent just such an occurrence. I have been reading about numerous cases of microwave fires. It is my opinion that this fire was a result of a component malfunction and/or a defect in the units design. And, by not servicing or replacing the unit, GE has intentionally breached it contract with us.
What recourse do we have and is it worth pursuing?