Brittany22
New Member
- Jurisdiction
- Texas
I got an oil change at walmart, 2 weeks later my engine blew. I called walmart because ive been taking my 2 cars there for every oil changes and questioning why i only see dirt on the oil stick and my coolant is bone dry too they said put some oil in it and try and take the car back up there so he can check it out. My car completely shut off 2 miles from them my sister had been following me to make sure id be okay. We tried pulling my vehicle there and brakes and gas had locked up on me causing me to rear end my sisters vehicle.
Im furious at this point i called them back they debated on sending someone out to me til finally the other auto manager shows up with oil he looks at it tells me what i already know and fills it with oil start my car and still heard bad knocking noises says i have to get it towed to jc auto shop. I refused because i was short on money and im not at fault and want to know who worked on my vehicle. He said theyll work something out when he gets back to the store and will call me with results of footage on the cameras and talks to service manager. He drives me home and goes to do that.
Didnt hear anything so i called anthony (service manager) to see what was gonna happen he said he'll have jc auto check it out if anything needs repairs he'll send it out to get done they just needed to see if i had found towing services or not. Other manager calls me later that day didnt give me any results on cameras like he said and just told me to go drop my keys off at richards towing and theyll cover the cost to tow my car to jc auto shop. Next day i call anthony he tells me to call javier at jc auto to see whats going to happen. Javier says yup your engine is knocking but theres oil in it. Of course because thats the first thing they did when they went to pick me up where i broke down at. I asked when and how long will repairs take he said walmart never mentioned doing any repairs just told them to check it out and now needs to find towing to bring it to my house or figure out about repairing it because it cant sit at their shop.
I confront walmart about the repairs they said they dont have answer for that yet so i asked for a loaner vehicle, they said they cant issue me one but their insurace will after they submit the claim. Claim hadnt been done the next day i mentioned getting an attorney involved. They couldnt talk to me after that got me with david store manager at that walmart and he was totally unaware of the whole situation. David submitted the claim and said i have to deal with their insurance company now.
Insurance agent would forward my calls would call me usuing a private number after office hours to call him back id call and theyll be closed. I lost my job after a week of no transportation and really needed to get loaner situation figured out. Finally answered his private number in time to talk to him on 3 way with my mother and told me nothing can be done till hes done with the investigation. Told me to tell him in detail what happened only to try and call me and my mother a liar. Like were dumb. That really upset me. I had my mother handle him because i dont know much of insurace work and any civil options available to me in a situation like this. He refused to talk to her another week gone by we 3 way and he says he saw the cameras and walmart is not at fault. We asked him to see for ourselves he said no. My mother said then wed like to appeal the claim. He said if we want to see the cameras wed have to have a subpoena. So my mother said we'll have an attorney get with him on that then..
Im furious at this point i called them back they debated on sending someone out to me til finally the other auto manager shows up with oil he looks at it tells me what i already know and fills it with oil start my car and still heard bad knocking noises says i have to get it towed to jc auto shop. I refused because i was short on money and im not at fault and want to know who worked on my vehicle. He said theyll work something out when he gets back to the store and will call me with results of footage on the cameras and talks to service manager. He drives me home and goes to do that.
Didnt hear anything so i called anthony (service manager) to see what was gonna happen he said he'll have jc auto check it out if anything needs repairs he'll send it out to get done they just needed to see if i had found towing services or not. Other manager calls me later that day didnt give me any results on cameras like he said and just told me to go drop my keys off at richards towing and theyll cover the cost to tow my car to jc auto shop. Next day i call anthony he tells me to call javier at jc auto to see whats going to happen. Javier says yup your engine is knocking but theres oil in it. Of course because thats the first thing they did when they went to pick me up where i broke down at. I asked when and how long will repairs take he said walmart never mentioned doing any repairs just told them to check it out and now needs to find towing to bring it to my house or figure out about repairing it because it cant sit at their shop.
I confront walmart about the repairs they said they dont have answer for that yet so i asked for a loaner vehicle, they said they cant issue me one but their insurace will after they submit the claim. Claim hadnt been done the next day i mentioned getting an attorney involved. They couldnt talk to me after that got me with david store manager at that walmart and he was totally unaware of the whole situation. David submitted the claim and said i have to deal with their insurance company now.
Insurance agent would forward my calls would call me usuing a private number after office hours to call him back id call and theyll be closed. I lost my job after a week of no transportation and really needed to get loaner situation figured out. Finally answered his private number in time to talk to him on 3 way with my mother and told me nothing can be done till hes done with the investigation. Told me to tell him in detail what happened only to try and call me and my mother a liar. Like were dumb. That really upset me. I had my mother handle him because i dont know much of insurace work and any civil options available to me in a situation like this. He refused to talk to her another week gone by we 3 way and he says he saw the cameras and walmart is not at fault. We asked him to see for ourselves he said no. My mother said then wed like to appeal the claim. He said if we want to see the cameras wed have to have a subpoena. So my mother said we'll have an attorney get with him on that then..
