Hi,
On July 18, 2008 a family member of mine wanted to exchange a necklace at Urban Outfitters (a franchised clothing and accessory store in NYC). The line was very long and she did not want to wait so she simply put down the old one and picked up a new one from the pile. As she walked out she was confronted and told to go into an office. She was told that she had to agree to not come back to the store for three years and then was given a statement to sign (which she does not have a copy of). Last week she received a notice from a law office saying that a legal action is being taken against her and that she must pay a fine of $365 within 10 days otherwise will be taken to court. The letter also stated that it was her second notification (but she hasn't received any other letters). What should she do? She remembers 100% that the security and managers did not tell her that should would have to pay, because she would have offered to pay that day. The necklace costs $18. Thanks in advanced.
PS- does the timeframe of 10 days really matter?
On July 18, 2008 a family member of mine wanted to exchange a necklace at Urban Outfitters (a franchised clothing and accessory store in NYC). The line was very long and she did not want to wait so she simply put down the old one and picked up a new one from the pile. As she walked out she was confronted and told to go into an office. She was told that she had to agree to not come back to the store for three years and then was given a statement to sign (which she does not have a copy of). Last week she received a notice from a law office saying that a legal action is being taken against her and that she must pay a fine of $365 within 10 days otherwise will be taken to court. The letter also stated that it was her second notification (but she hasn't received any other letters). What should she do? She remembers 100% that the security and managers did not tell her that should would have to pay, because she would have offered to pay that day. The necklace costs $18. Thanks in advanced.
PS- does the timeframe of 10 days really matter?