streetlgnd
New Member
- Jurisdiction
- Ontario
Hi All,
I bought a used 2013 BMW fully loaded with self parking. I got it with 62,000km and chose to purchase an extended warrenty from the dealership to cover me further. I got the top of the line warrenty package, the brochure i was shown and what i was told is that "All Navigation, Entertainment and Electronics are covered". I still have the brochure. You can also go on their website right now Warranty Plans – Guarantee VC and see that is says under "5 Star Hi Tech Package" that navigation and entertainment are covered.
Well my navigation controller failed and they are tried telling me that it isnt covered. I complained and complained finally they approved the fix. I sent the car to BMW to get fixed. They changed the controller and charged $1400, which I had to pay a $500 deductable. I got the car back with 0% improvement and they are saying something in the computer is broken and they need to change the computer also. Another $2000. Warrenty company doesnt want to pay for it now and saying its not covered again.
I have a tire pressure warning on my screen right now that i cant turn off because i need to click OK on the screen. I cant click OK on the screen because the controller doesnt work. With the tire warning on the screen I can only stay in comfort mode, which i am stuck with only half the power of my car. Also with the tire warning on the screen i have no navi, cant see radio channels, cant check my oil levels (bmw dont have a dipstick, you need to check from inside). I have been basically driving around a crippled car for the last month.
I have been in a constant battle with bmw because i think they replaced the wrong part. And been in a battle with the warrrenty company to try and get them to pay. They either arent paying because they think BMW replaced the wrong part or because they are saying what i want replaced isnt covered. I dont know, the manager of the warrenty place wont return my calls anymore.
My plan of action was:
1. Take the Car dealership to small claims for the $4000+ interest that was paid to them for the extended warrenty when i bought the car. (They could sue warrenty company after if they chose).
and 2. Take Warrenty company to smaill claims for the $500 deductable that I paid and my claim wasnt resolved.
I just wanted some input on that, but also..
To be honest, I only bought that car with all the features because everything was supposed to be covered. There is no way I would have bought it if there was no warrenty. Am I completely out of my mind for telling them I dont want the car anymore because nothing is covered? I have had the car for 8 months.
I bought a used 2013 BMW fully loaded with self parking. I got it with 62,000km and chose to purchase an extended warrenty from the dealership to cover me further. I got the top of the line warrenty package, the brochure i was shown and what i was told is that "All Navigation, Entertainment and Electronics are covered". I still have the brochure. You can also go on their website right now Warranty Plans – Guarantee VC and see that is says under "5 Star Hi Tech Package" that navigation and entertainment are covered.
Well my navigation controller failed and they are tried telling me that it isnt covered. I complained and complained finally they approved the fix. I sent the car to BMW to get fixed. They changed the controller and charged $1400, which I had to pay a $500 deductable. I got the car back with 0% improvement and they are saying something in the computer is broken and they need to change the computer also. Another $2000. Warrenty company doesnt want to pay for it now and saying its not covered again.
I have a tire pressure warning on my screen right now that i cant turn off because i need to click OK on the screen. I cant click OK on the screen because the controller doesnt work. With the tire warning on the screen I can only stay in comfort mode, which i am stuck with only half the power of my car. Also with the tire warning on the screen i have no navi, cant see radio channels, cant check my oil levels (bmw dont have a dipstick, you need to check from inside). I have been basically driving around a crippled car for the last month.
I have been in a constant battle with bmw because i think they replaced the wrong part. And been in a battle with the warrrenty company to try and get them to pay. They either arent paying because they think BMW replaced the wrong part or because they are saying what i want replaced isnt covered. I dont know, the manager of the warrenty place wont return my calls anymore.
My plan of action was:
1. Take the Car dealership to small claims for the $4000+ interest that was paid to them for the extended warrenty when i bought the car. (They could sue warrenty company after if they chose).
and 2. Take Warrenty company to smaill claims for the $500 deductable that I paid and my claim wasnt resolved.
I just wanted some input on that, but also..
To be honest, I only bought that car with all the features because everything was supposed to be covered. There is no way I would have bought it if there was no warrenty. Am I completely out of my mind for telling them I dont want the car anymore because nothing is covered? I have had the car for 8 months.
