Last fall a person in Arizona was moving thousands of dollars in and out of my mothers account with a national bank. Mom lives in Minnesota and having a small checking account was getting charged almost daily for overdrafts and inf's. The charges began to pile up and the bank opened a visa account to shift the charges to overdraft protection. They were not authorized to open the account they just called my mom and told her she had a new credit card as a courtesy from the bank. When my sister and I discovered the problem back in January she took mom to the bank and they reversed all charges, but now they are sending statements with the charges reinstated and refuse to speak to anyone but mom. I do now have full power of attorney for mom's affairs because she was diagnosed with Alzheimer's in January shortly after we found the problem.
Here is my big question, I now have to deal with this bank, but they are not willing to speak with me about her accounts (even though they are closed). Is there a banking authority like the insurance commissioner that one can refer to to use as threat to get some action?
Here is my big question, I now have to deal with this bank, but they are not willing to speak with me about her accounts (even though they are closed). Is there a banking authority like the insurance commissioner that one can refer to to use as threat to get some action?